Apartment Manager

Job Summary

The Apartment Manager at Oak Tree Apartments with 12 units is an affordable housing community serving individuals with mobility impairments and disabilities under the HUD Section 811 Program. This role is responsible for overseeing the daily operations of the property while ensuring resident well-being and regulatory compliance and operational excellence. This role emphasizes exceptional customer service, effective property management, and fostering a safe, supportive, and inclusive living environment. The Apartment Manager works closely with maintenance, leasing, and resident services teams to ensure the community is well-maintained, financially sound, and fully compliant with HUD Section 811 regulations, Fair Housing requirements, and Foundation Property Management, Inc. policies and procedures.

Duties and Responsibilities Property Management

• Oversee all aspects of daily operations for the Bennette RHF Partners, including leasing, resident relations, and facilities management.

• Ensure compliance with federal, state, and local housing regulations, including HUD 811 requirements.

• Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.

• Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is safe and well-maintained.

• Conduct regular inspections of the property, common areas, and individual units to ensure compliance with safety, cleanliness, and housing standards.

• Review and approve purchase orders, invoices, and other financial documents related to property operations.

Leasing and Occupancy

• Manage leasing activities, including marketing available units, conducting tours, and processing applications.

• Ensure all lease agreements comply with RHF policies and affordable housing regulations.

• Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.

• Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.

• Work with prospective residents to ensure that eligibility requirements for senior and affordable housing are met.

Resident Relations

• Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.

• Address resident concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.

• Serve as a liaison between residents and RHF leadership, communicating concerns, suggestions, and feedback.

• Provide exceptional customer service to residents and their families, maintaining a welcoming and respectful environment.

• Work closely with the Resident Service Coordinator to ensure residents have access to necessary social and supportive services.

Compliance and Reporting

• Ensure compliance with all HUD 811, and other affordable housing program regulations, including income certifications and annual recertifications.

• Maintain accurate and organized records of leasing, financial, and maintenance activities, preparing reports as required by RHF leadership and regulatory agencies.

• Coordinate and oversee audits, inspections, and reviews by regulatory bodies or funding sources, ensuring that the property meets all standards and guidelines.

• Stay informed of changes in housing regulations and best practices to ensure compliance and operational efficiency.

QualificationsEducation and Experience

• High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.

• 3+ years of experience in property management, preferably in senior living, affordable housing, or multifamily housing environments.

• Experience with HUD 811, and other affordable housing programs preferred.

• Experience managing budgets, financial reporting, and property operations

Skills and Abilities

• Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.

• Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.

• Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).

• Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.

• Ability to work independently and prioritize tasks in a fast-paced environment.

Other Requirements

• Ability to work flexible hours, including weekends and evenings, as needed.

• Must pass all pre-employment screening requirements, including reference verification.

Physical Demands and Work Environment

• Work is primarily in an office setting but may require property tours and physical inspections of units and common areas.

• Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.

• Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.

• The work environment is typically climate-controlled but may involve exposure to various weather conditions when conducting outdoor inspections or activities.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered Part-Time non-exempt so will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $20.00- $20.00 per hour.

Employees working less than 30 hours per week are not eligible for RHF benefits unless otherwise specified under applicable state or federal laws. Eligibility for specific benefits may vary depending on the position, work schedule, and location in accordance with federal and state labor laws.Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.