Application Engineer

Application Engineer

About SCHUNK

At SCHUNK, we are passionate about shaping the future of automation, clamping technology, and precision engineering. As a global technology leader, we develop innovative solutions that help our customers improve productivity, efficiency, and reliability. Built on generations of expertise and a commitment to continuous improvement, SCHUNK products are recognized worldwide for their quality, performance, and innovation. We believe in growing together as a team and striving every day to deliver exceptional results for our customers and partners.

Key Responsibilities

• Manage the complete customer quotation and order lifecycle for custom and specialty-engineered components.
• Prepare and deliver customer quotations, proposals, and sales orders in a timely and accurate manner.
• Review customer specifications, drawings, models, and application requirements to develop effective technical solutions.
• Interpret engineering drawings and technical documentation to ensure customer requirements are clearly understood and communicated.
• Collaborate with customers and SCHUNK Design Engineering teams to develop design specifications, drawings, and custom solutions.
• Coordinate prototype development, testing, and application support, ensuring final designs meet customer expectations, quality standards, and performance requirements.
• Track and follow up on quotations, opportunities, and sales orders to support business growth and customer satisfaction.
• Develop and manage project timelines, coordinating design, production, and delivery activities with internal teams and manufacturing facilities.
• Monitor order progress, proactively addressing production, scheduling, or delivery challenges to meet customer and business objectives.
• Provide technical support, product training, and application guidance to customers, distributors, and internal sales teams through webinars, virtual meetings, and onsite visits.
• Deliver exceptional customer service through phone, email, and onsite support.
• Enter and manage customer quotations and sales orders within SAP, ensuring accurate documentation and order tracking.
• Identify, troubleshoot, and resolve customer concerns, technical issues, and product delivery challenges.
• Support Technical Specialists and Customer Service Representatives as needed to ensure seamless customer support and business continuity.
• Partner cross-functionally with Toolholding, Workholding, Automation Components, Production, Sales, and Marketing teams on customer projects, trade shows, product launches, and internal initiatives.
• Contribute to continuous improvement efforts that enhance customer experience, operational efficiency, and business performance.
• Travel up to 5% as required for customer visits, training, trade shows, and business meetings.