Application Production Support Analyst
Provides production application support for BNP Paribas banking applications in Mumbai: handling incidents, changes and problems under ITIL, working out-of-hours rotations, and troubleshooting using SQL, Unix/Linux, shell scripting, Python and tools like Autosys, Dynatrace, JIRA/ServiceNow and Jenkins.
- Compensation
- Not disclosed
- Location
- Mumbai (All Areas)
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Support
- Posted
Skills
Must have
- 4 to 9 years of experience
- Knowledge of SQL, Unix, shell script, Python, Autosys
- Exposure to basic Unix, SQL and a programming language like Python
- Good knowledge of Incident, change and problem management and ITIL processes
- Good communication skills
- Good knowledge of monitoring tools like Dynatrace, Autosys
- Good knowledge of ticketing tools like JIRA or ServiceNow
- Bachelor Degree or Equivalent
- Willingness to participate in out-of-hours / daytime support as required
Nice to have
- Experience supporting multi-tier infrastructures using DevOps or Cloud technology
- Actimize knowledge (good to have)
Full description
Position Purpose:
The candidate will be responsible for providing production application support.
The candidate should be self-motivated, proactive and a good team player.
The candidate should have knowledge of SQL,unix, shell script, python, Autosys
Responsibilities
Direct Responsibilities
- Exposure to basic Unix, SQL and any programming language like python is required.
- Good knowledge of Incident, change and problem management and ITIL processes.
- Good communication skills.
- Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.
- Good knowledge of monitoring tools like Dynatrace,Autosys.
- Good knowledge of ticketing tools like JIRA, or ServiceNow.
- To work through the backlog of tasks as appropriate.
- To be aware of the business domain the application is being created for
- To participate in out-of-hours / daytime support as required
Contributing Responsibilities
- Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of application and related platform is required.
- Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.
- Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.
- Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers
Technical Skills:Language & Technologies SQL,Python
OS: Linux , Windows
Database : SQL, Oracle/Postgres
Tools : Bitbucket, Jenkins , Autosys, Actimize(Good to have)
Behavioral Skills:
- Adaptability
- Decision Making
- Problem Solving
Education Level: Bachelor Degree or Equivalent
Location: Mumbai