Application Support Analyst

Minimum requirements:

• Have 3+ years of experience in application support
• Have experience in monitoring and deploying
• Are able to support Linux servers
• Have Ansible experience
• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Post graduate degree
• Experience 3+ years of applications support and Linux experience

Responsibilities:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Be responsible for the timely and effective response of IT systems user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Manage the reduction of hours of unplanned downtime caused by faulty applications incidents
• Manage installation of planned system solutions and changes against required System Application Plan
• Improve user experience by pro-actively advising of issues or fixes being implemented on the system using the appropriate communication avenues.
• Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Handle the overall management of application releases (tasks, assignments, delivery, timeframes and problem fixtures).
• Maintain and make changes to application software systems, as and when required by business, to reduce the number of production problems caused by downtime
• Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary
• Assists with first level testing of system fixes prior to placement in production environment by providing onsite implementation support if required