Application Support Analyst
Application Support Analyst at CGI's Glasgow team keeps business-critical client applications running: owning incidents end-to-end, doing root-cause analysis and delivering technical changes under ITIL processes. Works with Java, .NET, WebSphere, SQL Server and ServiceNow; hybrid with 2+ days a week onsite in Glasgow and possible out-of-hours support.
- Compensation
- Not disclosed
- Location
- UK
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Must have
- Experience working within IT or application support, development or a comparable technical environment
- Practical application troubleshooting and problem-solving capabilities
- Understanding of ITIL principles and their application within a support environment
- Experience working across clients, users, internal technical teams, suppliers or external vendors
- Understanding of routine system maintenance, monitoring and operational checks
- Experience contributing to technical projects and IT change
- Ability to contribute to and review infrastructure, solution or technical designs
- Exposure to IT Service Management tools, such as ServiceNow
- Ability to produce clear, accurate technical and operational documentation using tools such as Microsoft Word and Excel
- Strong written and verbal communication and stakeholder-management skills
- Exposure to technologies such as Java, .NET, WebSphere, Microsoft SQL Server and T-SQL, or comparable technologies
- Ability to work effectively within a dynamic team and remain organised when incident volumes and priorities change
- At least 2 days a week onsite in Glasgow (hybrid), with possible client-site visits at short notice
- Willingness to provide out-of-hours support when necessary
Full description
Position Description: At CGI, you’ll help keep high-profile, business-critical applications running reliably while contributing to the changes that keep them evolving. Joining our Glasgow-based Application Support team, you’ll take ownership of technical incidents, investigate complex problems and identify improvements that strengthen the services our clients and their end users depend on. You’ll have opportunities to solve varied technical challenges, contribute ideas and support application c…