Full description

Concept Solutions, LLC (CS) is seeking an Application Support Analyst to support a mission-critical application modernization program for a Department of War (DoW) customer.

This program focuses on streamlining access across a portfolio of production applications by creating a unified sign-on experience, a common user interface, and a repeatable approach for integrating applications into a shared platform—all while maintaining uninterrupted support for existing systems.

In this role, you will provide Tier 2 application support, troubleshoot issues, coordinate resolution efforts, and help ensure a reliable user experience across enterprise applications serving approximately 180,000 users monthly.

Receive and manage Tier 2 escalations across three enterprise applications supporting approximately 180,000 users per month.
Troubleshoot reported issues by reproducing, classifying, documenting, and assigning incidents for resolution.
Maintain accurate issue registers and track escalations through established support processes.
Develop and maintain known-issue documentation and user-facing workarounds.
Identify recurring application issues and prepare monthly reports highlighting trends and support activity.
Collaborate with technical teams to facilitate timely issue resolution and maintain application reliability.