Application Support Analyst

We are seeking an experienced Application Support Analyst to join our team in Maharashtra. The ideal candidate will have a strong background in application support, particularly in environments utilizing Linux and SQL. This role is critical in ensuring the smooth operation of our applications and providing timely support to our users.

Key Responsibilities:

• Provide technical support for applications, ensuring high availability and performance.
• Troubleshoot and resolve issues related to application functionality, performance, and integration.
• Collaborate with development teams to implement application enhancements and fixes.
• Monitor application performance and conduct regular health checks to ensure optimal operation.
• Manage end-of-day (EOD) and beginning-of-day (BOD) processes, ensuring all tasks are completed accurately and on time.
• Document support processes and maintain knowledge base articles for common issues and resolutions.
• Assist in training users on application functionalities and best practices.

Required Skills:

• Strong experience in application support, particularly in a Linux environment.
• Proficiency in SQL for database querying and troubleshooting.
• Familiarity with EOD and BOD processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact effectively with users and technical teams.

If you are a proactive individual with a passion for technology and a commitment to delivering exceptional support, we encourage you to apply for this exciting opportunity.