Application Support Analyst (Java / Spring Boot / AMS / DevOps)

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleYour Role:

As an Application Support Analyst, you will be responsible for supporting, maintaining, and troubleshooting enterprise Java and Spring Boot applications to ensure high availability, stability, performance, and service quality. You will work within an Application Managed Services (AMS) environment, managing production incidents, supporting DevOps activities, and collaborating with development, infrastructure, database, middleware, and business teams to deliver reliable application services and continuous operational improvements.

What Will You Do:

• Monitor, troubleshoot, and resolve production incidents, defects, performance issues, API failures, connectivity problems, and service requests for enterprise Java applications.
• Investigate and resolve Java and Spring Boot issues involving JVM performance, garbage collection, memory utilization, threading, application startup failures, and runtime exceptions.
• Manage incidents, problems, changes, and service requests using ITIL-aligned processes while ensuring SLA, KPI, and service-quality commitments are achieved.
• Support CI/CD pipelines, build activities, deployments, release validation, rollback planning, configuration management, and post-deployment monitoring.
• Utilize approved AI-enabled support tools for incident triage, log analysis, root-cause investigation, operational automation, and knowledge retrieval activities.
• Perform root-cause analysis, identify recurring issues, implement permanent fixes, and drive initiatives focused on operational stability and service improvement.
• Maintain operational documentation including runbooks, troubleshooting guides, knowledge articles, known-error databases, and support procedures.
• Collaborate with L1/L2/L3 teams, developers, infrastructure, middleware, database, security, and business stakeholders to ensure effective incident resolution and service delivery.

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.