Application Support Analyst - Global Payments (VN3198)
Provides 2nd/3rd-line technical support for Marex's global payments and settlement platforms (cross-border, FX, SWIFT, BACS, CHAPS, SEPA), handling incidents, scheme upgrades, and regulatory reporting. Day-to-day work involves SQL/Oracle and Windows/Linux troubleshooting plus Python/PowerShell automation under ITIL in a 24/5 follow-the-sun model.
Compensation
Not disclosed
Location
United States
Work setup
Not specified
Seniority
Not specified
Employment
Not specified
Experience
Not specified
Category
It support
Posted
Skills
agile
api
automation
event-driven-architecture
itil
linux
networking
oracle
powershell
python
service-desk
sql
stakeholder-management
swift
unix
Must have
Solid background in Windows and Linux/Unix OS
Strong SQL/Oracle database skills for investigating payments and transaction data
Experience in financial services or banking, ideally payments, treasury, or FX operations
Strong understanding of payment messaging standards and schemes (SWIFT MT/MX, BACS, CHAPS, SEPA, Faster Payments, local clearing schemes)
Familiarity with cross-border payments, FX settlements, and reconciliation processes
Experience supporting payment gateways, messaging hubs, and settlement platforms in production
Proactive issue management with root cause analysis and process improvement
Experience with API-based integrations and client onboarding into payments/FX systems
Experience in secure file transfer-based integrations
Ability to work in a follow-the-sun support model with shift/on-call support where required
Nice to have
Bachelor's degree in Finance, Computer Science, or Information Systems (desirable)
Working knowledge of FIX protocol and payment formats such as ISO PAIN001 and PACS008 (an advantage)
Exposure to SWIFT messaging connectivity (an advantage)
Experience with event-driven systems, messaging platforms, and low-latency streaming (an advantage)
Full description
About Marex
Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas.
For more information visit
Role Summary
The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile ‘streams’ aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design.
The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business-aligned Support teams that specialize in maintaining their business stream’s applications. Each business-aligned Application Support team works with a corresponding Business Technology and Development team.
The Application Support team is responsible for providing technical support for global payments and transaction processing platforms, including cross-border payments, FX settlement, and domestic payment schemes (BACS, CHAPS, SWIFT, SEPA. and local clearing schemes in emerging market countries in Asia, Africa, Europe, and LATAM). The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk, and the wider IT group.
Responsibilities
Provide technical and functional support for all payments and settlement platforms, covering cross-border payments, FX, BACS, CHAPS, SEPA, and SWIFT and local clearing schemes
Deliver 2nd and 3rd line application support to all relevant internal teams
Develop and maintain automation scripts (e.g., PowerShell, Python) to streamline payment monitoring, reconciliation, and reporting tasks
Support the analysis, testing, and implementation of new payment system functionality, schemes, and regulatory changes
Manage incidents, problems, and change requests in line with ITIL standards to ensure reliable payment processing
Act as liaison between technology teams, payment operations, and business stakeholders to communicate system issues, enhancements, and changes
Maintain high-quality system and process documentation to support business continuity and audit requirements
Prioritize and manage concurrent support tasks, ensuring critical payment activities retain focus
Coordinate with vendors, clearing systems, and financial institutions on system upgrades, patches, and incident resolution
Support mandatory scheme and infrastructure upgrades (e.g., SWIFT releases, CHAPS/BACS scheme updates)
Provide technical input into client onboarding for payment and FX services, ensuring smooth integration and connectivity
Assist with regulatory and compliance reporting (e.g., FCA, AML, sanctions screening support).
Collaborate with internal teams on client requirements, ensuring technical feasibility and alignment with payments infrastructure.
Produce regular transactional and volume reporting across payments systems for operational and management use
Ensuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS.
Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
At all times complying with the FCA’s Code of Conduct
To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
To report any breaches of policy to Compliance and/ or your supervisor as required
To escalate risk events immediately
To provide input to risk management processes, as required
Competencies, Skills, and Experience
Competencies
A collaborative team player, approachable, self-efficient and influences a positive work environment
Demonstrates curiosity
Resilient in a challenging, fast-paced environment
Excels at building relationships, networking and influencing others
Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills and Experience
Bachelor’s degree in a relevant field (Finance, Computer Science, Information Systems) desirable
Solid background in Windows and Linux/Unix OS, with strong SQL/Oracle database skills for investigating payments and transaction data
Experience working in financial services or banking, ideally within payments, treasury, or FX operations
Strong understanding of payment messaging standards and schemes, including SWIFT MT/MX, BACS, CHAPS, SEPA, Faster Payments and local clearing schemes
Familiarity with cross-border payments, FX settlements, and reconciliation processes. Working knowledge of protocols such as FIX and payment formats such as ISO PAIN001 and PACS008 would be an advantage
Experience supporting payment gateways, messaging hubs, and settlement platforms in a production environment. Exposure to SWIFT messaging connectivity would be an advantage
Proactive approach to issue management, with proven ability to identify problems, analyze root causes, and drive process improvements
Process-driven and systematic mindset, with experience applying ITIL practices (Incident, Problem, Change Management)
Ability to work effectively under demanding conditions while maintaining accuracy and calm decision-making
Excellent documentation, communication, and stakeholder management skills, able to liaise across operations, treasury, compliance, and technology
Experience managing vendor relationships and third-party payment providers, including coordinating system upgrades and scheme-mandated changes
Experience with API-based integrations and onboarding of clients or counterparties into payments/FX systems
Experience in Secure File transfer-based integrations
Experience working in event driven systems, messaging platforms and low latency streaming would be an advantage
Ability to work collaboratively in a follow-the-sun support model and provide shift/on-call support where required
Excellent verbal and written communication skills with the ability to explain complex technical/payment issues clearly
Conduct Rules
You must:
Act with integrity
Act with due skill, care and diligence
Be open and cooperative with the FCA, the PRA and other regulators
Pay due regard to the interests of customers and treat them fairly
Observe proper standard of market conduct
Act to deliver good outcomes for retail customers
Company Values
Be collaborative - by working together across the organization, we foster teamwork, can better respond to challenges and successfully deliver for our clients
Act with integrity - we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders
Be adaptable and entrepreneurial - we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face.
Be respectful – how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do.
Nurture talent– we aim to grow our own talent and make Marex the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support – for ourselves, and our teams.
Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
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