Application Support Analyst

Skills required :

• Working knowledge of public cloud

• Demonstrated knowledge of Networking/Infrastructure

• Experience with KDB or other non-SQL databases

• Experience supporting public/private cloud-based, Java, or e-commerce applications a plus

• AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate)

• Working knowledge of Grafana and Tableau is a plus

Roles & Responsibilities

As a Technology Support III team member in the Equities Market Production organization, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• Monitors trading application stack and critical batch processing to ensure operational stability

• Engages regularly with business client services, infrastructure, and other stakeholders of supported applications

• Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business

• Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance

• Manages the on-boarding of new businesses, clients, and applications to the team’s portfolio

• Support on late night and weekends shifts on rotational basis Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)

• Experience with Control M and Autosys Scheduler

• Experience developing and supporting applications built on Python, Java, or .NET framework

• Experience with relational databases and ability to write complex SQL queries

• Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)

• Proficiency with incident and problem management bes t practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems Preferred qualifications, capabilities, and skills

• Working knowledge of public cloud

• Demonstrated knowledge of Networking/Infrastructure

• Experience with KDB or other non-SQL databases

• Experience supporting public/private cloud-based, Java, or e-commerce applications a plus

• AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate)

• Working knowledge of Grafana and Tableau is a plus