Application Support Analyst (SRE)

Summary:

• The successful candidate is expected to be a skilled Production Support and SRE professional with experience supporting mission-critical business applications from both a technical and business support perspective.
• A techno-functional, hands-on Support/SRE individual with exposure to modern technologies is desirable. Experience in Agentic AI will be a value addition.

Skillset (Must have):

• Minimum 5 years of business-facing application support or Site Reliability Engineering (SRE) experience.
• Experience in diagnosing and resolving complex system issues across multiple technology layers.
• Experience in supporting triage, incident management, and problem management.
• Proficient in Control-M, Unix commands/Bash, and Shell scripting.
• Good knowledge of Cloud Computing (AWS and/or Azure) and Cloud-Native technologies.
• Experience with Linux and containerization (Kubernetes).
• Experience with monitoring/scheduling tools such as Autosys, Control-M, Datadog, Terraform.
• A great attitude and a proactive learner.
• Hands on experience in supporting business facing applications and users.
• Good written and verbal communication skills.
• Strong analytical, problem-solving and stakeholder collaboration skills.
• Possess positive learning and collaborative mindset.
• Agile, fast learner and able to adapt to changes.

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