Star Source Consulting
Application Support Analyst
- Compensation
- Not disclosed
- Location
- Norwood, OH, us
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Full description
Your Role with the Company:
As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include:
- Provide technical support services to partners in accordance with procedures and SLAs
- Used database/application knowledge to find solutions to partners’ technical issues
- Develop solutions using the Maximo configuration and customization tools to enhance the customers’ use of Maximo
- Provide on-call support as needed outside of work hours
- Monitor the phone and ticketing system to resolve all technical issues in a timely fashion
Background Profile:
- Associate’s Degree Computer Science, Information Systems, or equal Information Technology training
- Strong SQL skills and report writing tools experience
- Previous Application Support experience
- Strong Customer Service and Communication skills
Benefits:
- 3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited
- 6 paid company holidays plus 2 floating holidays
- Flexible schedules – offer work from home depending on department needs
- 401k – simple IRA plan
- Company sponsored events and lunches
- Laid back, close-knit culture
- And many more!