Sunway Healthcare Group
Application Support Analyst
Supports Sunway Healthcare Group's Hospital Information System (HIS), Electronic Medical Record (EMR), and integrated third-party applications. Day to day involves gathering business requirements, configuring and testing system solutions, troubleshooting, user training, and providing 24/7 shift-based support across the group's hospitals.
- Compensation
- Not disclosed
- Location
- Bandar Sunway, Selangor
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- Degree in Information Technology, Computer Science, or Bachelor of Allied Health Sciences, or relevant qualification
- Fresh graduate or minimum 1 year experience in end-user management with exposure to business requirements gathering, analysis, process engineering, and documentation
- Good verbal and written communication skills with organizational skills (multitasking, time management)
- Willing to work on a shift basis and provide 24/7 support
Nice to have
- Knowledge of infrastructure landscape including servers, networking, security, and monitoring
- Experience in hospital and clinical systems
Full description
Job Purpose
Application Support Analyst supports and provides resolutions for the Hospital Information System (HIS), Electronic Medical Record (EMR), and third-party applications integrated with the HIS systems for Sunway Healthcare Group.
Job Description
- Collect, analyse, and map business requirements to system functionality; perform system prototyping, including configuration and setup, testing, programming, user training, documentation, and implementation of system solutions.
- Establish and analyze business processes and workflows that efficiently support business operations, based on the client’s processes and the industry’s best practices.
- May install new software and troubleshoot any problems related to the performance of computer systems.
- Expected to provide support 24/7 to users on HIS/EMR system modules, data interfaces, and hospital departments’ workflows across different hospitals within Sunway Healthcare Group.
Requirements
- Degree in Information Technology, Computer Science, or Bachelor of Allied Health Sciences, or a relevant qualification from a recognized university.
- Fresh graduate, or minimum 1 year of working experience in end-user management, and exposure to business requirements gathering, analysis, process engineering, and documentation.
- Knowledge of the infrastructure landscape, including servers, networking, security, and monitoring, if any.
- Good verbal and written communication skills, with organizational skills, including multitasking and time management.
- Experience in hospital and clinical systems will be an added advantage.
- Willing to work on a shift basis.