Application Support Analyst

Responsibilities

• Manages user requests & incidents in a timely manner: Prioritizes User requests based on their urgency, their criticality and their context & ensures adequate and efficient communications toward relevant stakeholders during incident management process (major or minor).
• Ensures Daily support tasks: Ensures sanity checks are performed (morning, evening) and on-calls duty; Contributes to change requests, urgent data modifications and INTPRODs executions & escalations
• Pushes for sustainable resolutions and sustain knowledge management: Problem Management - Contributes to major incident reports and post-mortems when required & Keeps the support documentation up to date
• Acts as the IT Run preferred communication channel with all stakeholders: Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.

Requirements

• Minimum 4 years of experience in application support, with exposure in Banking industry
• Experience in SQL, Unix, Microservices, CI/CD tolls etc.

Client industry: Bank | Nearest MRT Labrador Park

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232