Skills

Full description

To manage channel application support through monitoring of system performance, assessment of business impacts and coordination of issue resolution.

Provide end-to-end application support for Mobile Banking, Internet Banking, and other digital channel applications.
Utilize Oracle PL/SQL, MS-SQL, Windows, and Linux platforms for application support, incident analysis, and troubleshooting activities.
Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines.
Generate and publish weekly, monthly, and ad-hoc reports, dashboards, and management updates related to application performance and support activities.
Analyze incident trends and identify opportunities for automation, process improvement, and operational efficiency enhancements.
Review and maintain Standard Operating Procedures (SOPs), user manuals, support documentation, and operational knowledge repositories.
Collaborate with business users, operations teams, and cross-functional stakeholders to support channel-related initiatives and service delivery requirements.
Ensure compliance with security policies, audit requirements, regulatory guidelines, and internal governance standards.
Participate in Root Cause Analysis (RCA) exercises and drive implementation of corrective and preventive actions for recurring issues.

Experience: 7 to 12 years

Qualification: Bachelor's degree in Computer Science, Information Technology or related field.