Application Support Engineer

Salary: 100-110K + Super + Bonus

Application/Production Support Engineer - $100-110K + Bonus - Sydney - Hybrid

Our client is a fast-paced fintech running their own bespoke platform. They're after a sharp, switched-on Production Support Engineer to keep that platform healthy and look after the people who use it. It's a genuine mix of application and End User IT support, and it's a great next step for someone with 3 to 5 years under their belt who's ready to grow.

What you'll be doing

• Resolving application issues for end users across the fintech platform
• Supporting a Windows environment across a hybrid AWS and Azure setup
• Supporting and monitoring the bespoke platform using Datadog, SaaS tools and Snowflake
• Using relational databases (SQL) to triage incidents and get to root cause
• Leading major incidents, building resolution plans and keeping stakeholders informed with clear comms
• Handling laptops, walk-ups, asset management and meeting room AV
• Running Microsoft onboarding and offboarding
• Using AI tools to automate processes and improve workflows

What you'll bring

• 3 to 5 years in application/production AND IT support
• Confident writing SQL queries to investigate incidents
• Windows and Microsoft 365 support experience
• Exposure to monitoring tools such as Datadog, New Relic or Splunk
• SAAS/Fintech experience is preferable
• Experience with ticketing systems (Jira, ServiceNow, Zendesk)
• Salesforce, Snowflake, scripting (Python, PowerShell) or fintech experience is a bonus
• A proactive mindset. You think through problems, not just log them

Why this role

• Fast-paced business where you'll learn quickly and see the impact of your work
• Independence and ownership from day one
• Hands-on learning with relational databases and monitoring tools
• Exposure to AI and automation projects

The package

• $110K + super + 5% bonus