Application Support Engineer

• Monitor, troubleshoot, and resolve backend application issues to ensure minimal downtime.

• Provide second-line support for backend systems, including databases, APIs, and server-side components.

• Collaborate with developers to identify root causes of technical problems and implement solutions.

• Perform application deployments, upgrades, and patch management.

• Document technical issues, solutions, and maintain a knowledge base for recurring problems.

• Assist in performance tuning, optimization, and capacity planning for backend systems.

• Support integration with internal and external systems and ensure data integrity.

• Participate in testing new backend features, updates, and releases.

• Ensure compliance with IT policies, security standards, and best practices.

Requirements

Education:

Bachelor’s degree in computer science, Information Technology, or related field.

Prior Work Experience:

• 1-3 years of experience in backend application support, preferably in finance or banking sector.

• Strong knowledge of backend technologies, databases (SQL, Oracle, etc.), APIs, and server environments.

• Experience with troubleshooting backend applications, logs analysis, and performance monitoring tools.

• Basic scripting or programming skills (Python, Java, or similar) are a plus.

• Knowledge of financial systems or microfinance platforms is advantageous.

Language Proficiency:

Fluency in both spoken & written English & Arabic language is required.