Application Support Engineer (KKPDime)
Supports KKP's live trading system (KKPDime) in Bangkok on an evening shift (3PM–midnight): troubleshooting production issues, executing production changes, and automating repetitive support tasks, working with developers and SREs. Core stack: AWS, with Kubernetes, MySQL, Linux and scripting.
- Compensation
- Not disclosed
- Location
- กรุงเทพมหานคร, ไทย
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Bachelor's degree in Computer Science or a related field
- Experience supporting or troubleshooting critical production infrastructure (or willingness to learn)
- Experience in system administration or development roles on public cloud platforms, preferably AWS
- Proficiency in at least one scripting language
- Willingness to work a late-night shift (3PM–Midnight) covering extended service hours
Nice to have
- Knowledge of K8S, MySQL, Linux and other modern application stacks
Full description
Job Summary
Maintain the optimal performance of our trading system. Customers rely on a reliable system, and this role is crucial in ensuring that happens. As an Application Support Engineer, you'll work in a late-night shift (3PM - Midnight) to provide support for our live trading system and ensure our users are always satisfied. The ideal candidate is a hands-on individual with analytical instinct. You'll have the opportunity to learn how to operate AWS for a cutting-edge financial system serving a rapidly growing user base at scale.
Role and Responsibilities / หน้าที่ความรับผิดชอบ
- Providing technical support for production system issues and serving as a go-to person for our customer support team.
- Working in a flexible shift to cover extended service hours.
- Ensuring problems are mitigated, resolved, and their root causes addressed.
- Improving overall system supportability by collaborating with developers, product owners, and SREs.
- Executing production changes as needed.
- Automating away the repetitive support tasks
Qualifications / คุณสมบัติ
- A Bachelor's degree in Computer Science or a related field.
- Experience in supporting or troubleshooting critical production infrastructure (or a willingness to learn).
- Experience in system administration or development roles on public cloud platforms, preferably AWS.
- Knowledge of K8S, MySQL, Linux and other modern application stacks (a plus).
- Proficiency in at least one scripting language.