APPLICATION SUPPORT ENGINEER (L1)

JOB RESPONSIBILITY

•Provide technical support to users on GIS based application at customer premises

•Handle all issues assigned by customer/user directly

•Evaluate issues, troubleshoot and provide resolution

•Ensure that all the operational processes and SLA are strictly followed

•Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred

•Provide application support during outage/degrade or any enhancements.

•Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.

•Need to interact with stakeholder regarding the resolution of issues.

•Perform incident/change/release management activities

•Troubleshoot end user problems

•Understand application Error messages and error/installation logs

•Server/OS related knowledge to access servers, check OS and application logs for issue, etc.

•Deployment of application and configure on server/cloud

•Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture

•Required to report to Customer Operational Manager.

•Ready to work in 24*7 shift (rotational on weekly /bi-weekly).

QUALIFICATION & SKILL SET

•2-4 Years of Experience

•Excellent written and verbal communication skills.

•Technical knowledge of GIS application is must. E.g. Smart Inventory or Network Engineer (NE) or any other.

•Server/OS related knowledge to access servers, check OS and application logs for issue, etc.

•Knowledge about application integration (integrated with other systems to receive data/information)

•Knowledge of complete Data flow in the system.

•Database SQL knowledge (e.g. Oracle, PostgreSQL, or any other database)

•ITIL certification is preferred (Good to have…)