Application Support Engineer/Senior Analyst

Job Description :

We are looking for a 3 to 5 years of Application Production Support candidate for ReportHub project, a regulatory reporting platform.

This role requires basic understanding of regulatory reporting, application-level debugging, and incident management in a fast-paced environment.

**Job Requirements : The ideal candidate will :

• Provide 24x7 production support, ensuring high availability and performance of customer applications.

• Handle incident management, including troubleshooting, root cause analysis (RCA), and resolution for P1P4 issues.

• Collaborate with development teams for fixes and deployments, while maintaining compliance with ITIL standards.

• Monitor application performance, analyze logs, and implement preventive measures for recurring issues.

• Maintain documentation, SOPs, and RCA reports, and communicate effectively with stakeholders.

Key Skills & Experience :

• 3 to 5 years in application production support with regulatory reporting domain knowledge.

• Hands-on experience with incident handling, JIRA, SQL/NoSQL, and application debugging.

• Familiarity Azure, Linux and basic networking concepts.

• Experience of writing SQL queries.

• Problem solving skills and ability to manage multiple issues simultaneously.

• Knowledge of ReportHub (a regulatory reporting tool) platform is good to have.