Application Support Engineer – Technology Architect (Microsoft Intune)

Job Summary

We are seeking an experienced Application Support Engineer – Technology Architect specializing in Microsoft Intune to design, implement, and optimize modern endpoint management solutions. The ideal candidate will have deep expertise in Microsoft Intune, cloud-native device management, application deployment, and endpoint configuration, with the ability to lead technical decisions and support enterprise-wide technology initiatives.

The role focuses on transitioning from traditional on-premises imaging to cloud-native endpoint management, designing zero-touch provisioning, and establishing scalable application packaging and deployment processes.

Key ResponsibilitiesTechnology Architecture and Leadership

• Design and deliver technology architecture for platforms, products, and enterprise engagements.

• Define scalable solutions that meet performance, capability, security, and operational requirements.

• Serve as a Subject Matter Expert (SME) for Microsoft Intune and endpoint management.

• Lead and coordinate team activities, contribute to technical decisions, and resolve complex issues across multiple teams.

• Facilitate knowledge-sharing sessions and technical training to improve team capabilities.

• Maintain technical documentation, architecture designs, procedures, and operational standards.

Microsoft Intune and Modern Endpoint Management

• Design, implement, and maintain Microsoft Intune architecture for enterprise endpoint management.

• Lead the transition from traditional on-premises imaging to cloud-native device provisioning and management.

• Design tenant structures, naming conventions, device group hierarchies, and management policies.

• Implement Windows Autopilot and zero-touch provisioning solutions.

• Establish application packaging, testing, deployment, update, and lifecycle management procedures.

• Monitor endpoint management performance and continuously improve configuration, reliability, and user experience.

• Troubleshoot complex device enrollment, application deployment, policy configuration, and compliance issues.

SCCM / MECM Architecture

• Develop site planning and software distribution strategies for Microsoft Configuration Manager environments.

• Conduct discovery, gap analysis, migration planning, and environment consolidation.

• Design and optimize task sequences for operating system deployment and endpoint configuration.

• Support integration or migration between traditional endpoint management tools and modern cloud-based management solutions.