Application Support Engineer (Weekend Shift)
- Compensation
- Not disclosed
- Location
- New York, New York, United States
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Must have
- 3+ years in production operations, site reliability engineering, or technical support for mission-critical systems.
- Basic Linux system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis).
- Experience using monitoring and observability tools to diagnose system behavior and performance issues.
- Demonstrated ability to analyze complex technical issues, evaluate remediation options, and make sound decisions under time pressure.
- Clear written and verbal communication skills for incident documentation, client interaction, and cross-team collaboration.
- Scripting (Python, Bash, PowerShell or similar) for simple automation and reporting.
- Direct experience supporting or onboarding technical client integrations (readiness checks, configuration validation, data flow verification).
- Familiarity with bridging, aggregation, and reporting integration patterns (or demonstrable ability to learn them rapidly).
Full description
oneZero Financial Systems is a global software development company with offices in the USA, UK, Singapore, and Australia. Our platform, deployed with over 200 financial entities worldwide, empowers banks, brokerages and hedge funds with cutting-edge trading technology. OneZero's core product features a high-performance trading environment with real-time integrations with some of the world's leading banks and financial institutions.
Over the last few years, oneZero has seen a surge of interest from our client base in trading digital assets like bitcoin and other cryptocurrencies. Our platform is primed and ready to support this emerging asset class, allowing our clients to actively participate in the digital asset space 24 hours a day, 7 days a week.
We’re excited to expand and evolve our support model to accommodate the continuous trading hours of these digital assets. This change will also put us in the perfect position to handle the transition of traditional OTC FX markets to extended off-hours trading.
Come and join the oneZero team to collaborate on this brand-new industry dynamic!
oneZero earns 2025 Great Place To Work Australia Certification™
oneZero is proud to have been named one of Business Intelligence Group's Best Places to Work for three consecutive years:
The Boston Globe names oneZero a Top Place to Work in 2022, 2023, and 2024:
Please see oneZero featured in e-Forex Magazine to learn more about the company and our dynamic team
Job Description:
The Application Support Engineer position supports customer-facing operations by responding to operational and business issues. This position is also responsible for planning, deploying, and supporting client implementations of oneZero's products.
This position will be responsible for planning and executing weekend activities in coordination with our existing Monday-through-Friday support team. This work will include carrying out upgrades and migrations for the oneZero application software, processing client service requests, and providing application support to clients over the phone, email, and live chat.
The successful applicant for the Application Support Engineer position will be required to work full-time hours spread across set days during the usual business week and weekend. The typical schedule will be four weekdays and one weekend day per week. This is subject to an initial 8-week training period from the commencement date, during which all work will be performed Monday to Friday.
Specific Duties:
- Monitor production systems and analyze alerts to determine severity, business impact, and appropriate response strategy using technical expertise and operational experience.