Idealseed Resources Sdn Bhd
Application Support, Executive
- Compensation
- Not disclosed
- Location
- Kuala Lumpur City Centre, Kuala Lumpur
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Full description
Job Responsibilities
- Monitor the frontend, middleware, and backend application in monitoring tool.
- Monitor the routine batch jobs completed without errors.
- Involve in improving the monitoring application and monitoring process toward automation.
- Execute service recovery or escalate to L2 support team.
- Support operation users on production incidents. Require checking in database and application logs.
- Track production incidents in issue tracking system.
- Participate in knowledge transfer from Business Analyst and Development team to know what the new application services and batch job are to monitor.
- Update the manual and guidelines (monitoring and system recovery steps) into knowledgebase.
- Checking deployment checklist and verify post deployment activities.
- Involve in company activities like DR drill, load test and stress test.
- Work closely with colleagues from departments.
- Continue to support the system after working hour.