KWAN
Application Support
- Compensation
- Not disclosed
- Location
- Lisboa
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Must have
- 5+ years of experience in application support or production support
- Comfortable working with the Linux shell (grep, awk, sed, tail, ps, top) and navigating the filesystem
- Solid SQL skills (selects, joins, subqueries)
- Solid English skills (B2 or higher)
- Strong analytical thinking and a structured, logical approach to problem-solving
- Clear communication and the ability to collaborate across teams
- Critical thinking and a prevention-oriented mindset
- Autonomy, ownership and perseverance when facing complex problems
- Fast learner, comfortable with change and new technologies
- Nice to have: observability tools such as Grafana or the ELK Stack, and scripting in Bash or Python
Full description
We are looking for an Application Support Engineer (L3) to work in Lisbon, in a hybrid model (3x per week in the office), who’s eager to embark on an exciting new opportunity! Apply here: https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs
About KWAN
We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.
What is this challenge about
- Investigate and resolve production incidents at L3 level, making sure the root cause is properly identified.
- Understand how applications work end to end, from functional documentation and business rules to following a transaction across multiple components.
- Dig into complex issues through log analysis, database queries and metrics.
- Define meaningful metrics for early problem detection and spot recurring failure patterns, proposing preventive actions.
- Work alongside development teams to fix problems at their source.
- Document findings and share knowledge with the team.
Does it sound exciting? Apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs
What we are looking for
- 5+ years of experience in application support or production support
- Comfortable working with the Linux shell (grep, awk, sed, tail, ps, top) and navigating the filesystem
- Solid SQL skills (selects, joins, subqueries)
- Solid English skills (B2 or higher)
- Strong analytical thinking and a structured, logical approach to problem-solving
- Clear communication and the ability to collaborate across teams
- Critical thinking and a prevention-oriented mindset
- Autonomy, ownership and perseverance when facing complex problems
- Fast learner, comfortable with change and new technologies
- Nice to have:observability tools such as Grafana or the ELK Stack, and scripting in Bash or PythonDo you meet most of the position requirements? Then grab this opportunity and apply now! https://form.typeform.com/to/PYqxT8NO?opportunity=Miguel%20Pereira&channel=ITJobs