Application Support Specialist - SkyChain

Job Summary

We are seeking an experienced SkyChain Application Support Specialist with expertise in Cargo Domain operations and Splunk log analysis/debugging. The role involves application and incident management for SkyChain, a cargo management application provided by Accelya. The candidate must be available for out-of-hours on-call support as required.

Must-Have Skills (Mandatory)

• Experience in SkyChain application support OR strong Cargo domain knowledge

• Expertise in Splunk log analysis and debugging

• Strong incident management and troubleshooting capabilities

• Ability to provide on-call support outside regular hours

Good-to-Have Skills (Optional)

• Hands-on experience with other cargo management applications

• Knowledge of ITIL processes for incident and application management

• Familiarity with Accelya's suite of aviation solutions

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, or a related field

• 3+ years of experience in application support and troubleshooting

• Prior experience in airline cargo operations is a plus