APPLICATION SUPPORT SPECIALIST

Specific Job Functions:

• Actively work trouble queue ensuring that all issues are prioritized and resolved to customer’s satisfaction

• Strongly exhibit good customer services attitudes and skills

• Partner with other IT team members and vendors to resolve problem tickets and determine root cause

• Understands customer dynamics and needs at all levels (end-user to executive)

• Identify areas to reduce cost and improve efficiency in the business environment

• Provisioning user accounts to various applications

• Updating and maintaining all application parameters & documentation.

• Assist in troubleshooting application and system software and hardware issues

• Interact with the business community and vendor to provide complete solutions from the conception of the project to the end support model

• Function as the second tier support for the User Support Specialist Group and will work with the IT Systems Engineer if need be to solve application issues

• Act as the primary hub to Treasure Island IT, the end user community and the application vendor, and is responsible for maintaining the integrity and efficiency of the application

• Perform all duties deemed necessary for the success of the department

Qualifactions

• 2 years Corporate Information Technology environment in a customer service role or equivalent experience

• Experience in managing vendors supplying support to a 24/7 mission critical environment

• Gaming/Hospitality Industry Experience preferred

• College Degree or equivalent experience

• Ability to learn new technologies quickly.

• Experience with SQL Server

• Ability to work in a fast paced multiple project environment on an independent basis and with minimal supervision.

• Experience with gaming source systems/files (i.e. Casino Management Systems, Lodging Management Systems, etc)

• Experience in one of more of the following areas is desired: Hospitality and/or Casino

• Knowledge of Hospitality and Casino service industries

• Knowledge of industry standard hotel, casino and point-of-sale applications preferred.

• Experience with Gaming Management, Hospitality, POS, Retail, Customer Service, AP, Finance/Accounting/Payroll applications a plus.

• Exposure to ITIL processes and tools.

• Must be skilled in the navigation and configuration of all Microsoft Windows desktop operating Systems to current release

• Must know specific operating system commands such as: “Ping”, mapping drives, creating shortcuts, locating files, editing the Windows registry, setting up mail accounts, adding machines to a Windows Domain, etc.

• Must be skilled in the navigation and configuration of Microsoft Office applications: Word, Excel, Power Point, Access, and Visio.