Application Support Specialist
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- Bachelor's degree in Information Technology, Computer Science or equivalent.
- 2+ years of proven support in a complex application environment
- Critical thinking skills, ability to accurately analyze information
- Ability to fully document application installations, configurations and related project or systems-level documentation
- Ability to interact effectively and collaborate with clients, peers, and management to troubleshoot issues, develop solutions and ensure stakeholder buy-in
- written and verbal skills in the English language
- Ability to work independently or in teams on assigned tasks with a high degree of technical judgment.
- Experience executing areas of purchased and custom application configuration, deployment, and support
- Familiarity with application architectures (e.g. client-server, web-based, Citrix)
- Familiarity with a variety of technology sets in OS (Windows or Linux), web server (IIS, Apache Tomcat, or WebLogic), and database (Oracle or SQL Server).
Full description
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
The Specialist - Application Integration is a key role in delivering application installation, configuration, and deployment services for various applications at Westinghouse. The primary area of responsibility for this position will be a technical administrator of applications in the Westinghouse portfolio.
You will report to GIC Tools and Applications Supervisor. The team works in a hybrid model, with two days per week based at the Krakow office.
Responsibilities:
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Manage the team's ticket queue to resolve incidents and perform operational tasks. Generally, act as the initial point of contact for related issues and concerns from clients and employees.
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Support the configuration, maintenance, and administration of custom developed and COTS software.
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Create and maintain knowledge articles for supported applications.
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Create documentation for all procedures and systems
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Support patches and deployments, and controlling and monitoring user access to applications
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Collaborate with the Tools and Applications team for support and administrative tasks.
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Collaborate with Information Technology teams for Enterprise level support.
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Adherence to policies, procedures, best practices and process standardizations.
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The primary duties of this position occur during business hours, however there is some evening work related to projects, planned maintenance, and on-call support
Qualifications:
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Bachelor's degree in Information Technology, Computer Science or equivalent.
-
2+ years of proven support in a complex application environment
-
Critical thinking skills, ability to accurately analyze information
-
Ability to fully document application installations, configurations and related project or systems-level documentation
-
Ability to interact effectively and collaborate with clients, peers, and management to troubleshoot issues, develop solutions and ensure stakeholder buy-in