Applications Engineer
- Compensation
- Not disclosed
- Location
- Teal Drones - SLC, UT 84115
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Industrial engineering
- Posted
Skills
Must have
- Bachelor’s degree in Engineering, Computer Science, Aviation Technology, or related field (or equivalent practical experience).
- Strong diagnostic and troubleshooting skills across hardware, software, and networking.
- Ability to explain complex technical topics clearly to both technical and non‑technical audiences.
- Comfortable operating drones and performing field work in varied environments.
Nice to have
- Hands‑on experience with unmanned systems, robotics, RF communications, embedded systems, or similar technologies.
- Prior field engineering, applications engineering, or customer‑facing technical support experience.
- Experience with mission‑critical or defense‑related technologies.
- FAA Part 107 Remote Pilot Certificate.
Full description
Location: Salt Lake City, UT
Travel Requirement: >50% domestic travel; occasional international travel as needed
About Teal Drones
Teal Drones builds secure, high‑performance unmanned aerial systems designed for defense, public safety, and commercial applications. Our mission is to deliver reliable, American‑made drone technology that empowers operators in high‑stakes environments.
Role Overview
The Applications Engineer is a front‑line technical expert responsible for ensuring customers achieve maximum performance, reliability, and operational success with Teal’s drone systems. This role blends hands‑on field support, customer training, troubleshooting, and system integration—requiring strong technical capability, adept social awareness in technical environments, excellent communication skills, and comfort working directly with end users in demanding operational contexts. This position involves frequent on‑site engagement to assist customers with setup, deployment, and operational guidance.
Key Responsibilities
- Serve as a primary technical point of contact for customers during onboarding, deployment, and ongoing operations.
- Travel to customer sites to perform system setup, configuration, troubleshooting, and validation.
- Deliver operator and maintainer training, including classroom instruction and live flight demonstrations.
- Diagnose hardware, software, and network issues; coordinate with engineering teams to resolve escalations.
- Support field evaluations, pilot programs, and acceptance testing for new or existing customers.
- Communicate customer feedback, feature requests, and defect reports to product and engineering teams.
- Create and maintain technical documentation, training materials, and troubleshooting guides.
- Assist with system integration efforts including radios, ground stations, payloads, and third‑party software.
- Represent Teal with professionalism in high‑visibility customer and partner interactions.
Qualifications
- Bachelor’s degree in Engineering, Computer Science, Aviation Technology, or related field (or equivalent practical experience).
- Strong diagnostic and troubleshooting skills across hardware, software, and networking.
- Ability to explain complex technical topics clearly to both technical and non‑technical audiences.
- Comfortable operating drones and performing field work in varied environments.