Full description

About DFX

DFX Foundation Repair & Waterproofing Experts is a fast-growing home services company

serving multiple markets across Tennessee and surrounding areas. We are committed to

delivering best-in-class customer experiences while maintaining a culture that feels small

enough to be family, but strong enough to scale.

Job Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and handling inbound/outbound calls to potential customers. This is an excellent opportunity for individuals who thrive in a fast-paced environment and enjoy interacting with people.

Key Responsibilities

Make outbound calls to potential customers to schedule inspections

Aid in other office responsibilities

Provide excellent customer service by addressing customer inquiries and resolving issues

Communicate effectively in English, both verbally and in writing

Utilize phone etiquette to ensure professional and courteous interactions with customers

Upsell products or services to maximize sales opportunities

Enter and update customer information accurately in the database

Meet or exceed call quotas and sales targets