Architect - Server and Virtualization

Tata Semiconductor Assembly & Test (TSAT) is a greenfield venture of the Tata Group with expertise in manufacturing in IC & SMT Packages.
Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt. Ltd.) is building India’s first AI-enabled state-of-the-art Semiconductor Packaging facility . This facility will produce chips for applications such as power management IC, display drivers, microcontrollers (MCU) and high-performance computing logic, addressing the growing demand in markets such as automotive, computing and data storage, wireless communications and artificial intelligence.
TSAT is a subsidiary of the Tata group. The Tata Group operates in more than 100 countries across six continents, with the mission 'To improve the quality of life of the communities we serve globally, through long term stakeholder value creation based on leadership with Trust.’

Job Description:

A Server Lead will be primarily responsible for:

• New server & Storage deployments

• Lead Enterprise Computing operations

• Meet the operations support with the expansion in Infrastructure

• Ensure server related requirements and incidents are addressed on time.

Key Responsibilities

• New Server deployment (20%)

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• Understand the IT infra requirement and work on preparing plan for deployment. Based on the Business requirements, prepare BoQ in early stages to help in placing the order.

• To be a part of technical evaluation of solution and technologies.

• Coordinate with the OEM/Partner for planning and deployment of solutions on time

• Enterprise Computing Operations Management (40%)

• Manage the support operations and ensure the reported issues are addressed on time

• Handle escalations and manage to resolve the escalated incidents.

• Ensure the availability of servers & Storage and coordinate with required teams to fix any issues.

• Manage shift Roster for the team to ensure support coverage

• Ensure devices availability is monitored, and any health alerts are addressed immediately

• Monitor and manage the Data Centre operations

• Maintain a checklist for routine health check of the Enterprise Compute Infra

• Ensure scheduled reports are monitored and necessary actions are taken against them.

• Compliance & Security (10%)

• Ensure the server Infra and endpoints are complaint with the ES security controls

• Ensure periodic Audits and Vulnerability assessment is performed on the Network devices and ensure the findings are remediated

• Ensure the device inventory is updated and a monthly compliance checklist is published

• Visit Data Centre to ensure all Data Centre controls are working and work with internal team for quarterly testing of the controls

• Incident & Change Management (10%)

• Need to front end the critical incidents, evaluate the RCA and follow up for the preventive action closures

• Need to ensure change controls are followed and unauthorised changes are prevented

• Ensure all Changes are documented in the ITSM tool, Review the change plan impact

• Ensure the agreed SLA is met for Enterprise Computing operations

• Business Continuity & Disaster Recovery (10%)

• Be a part of DR/BCP planning for Enterprise computing devices and plan for meeting the RPO /RTO defined

• Ensure business continuity in case devices failures (Ensure devices backup is available, required standby devices are available and support team is aligned for replacement)

• Documentation (10%)

• Review and version-control critical documents

• Incorporate any server infra changes into documentation

• Ensure accessibility for the team when required.

Qualification & Work Experience

• Bachelor’s degree in Engineering or an equivalent qualification

• Any Profession certifications in Servers, Virtualisation platform, storage will be an added advantage

• 10–12 years of experience with prior lead experience and Data Centre operations

• Experience managing large IT infrastructure; manufacturing domain exposure is an advantage

Key Interaction requirements:

• With DRI from all internal units - to understand and fulfil IT related business requests, troubleshoot any issues they report

• With Other Internal Digital Teams to understand and fulfil IT related business requests & collaborate with them to troubleshoot

• With Internal Teams to handle operations management

• With external OEM/Vendors to troubleshoot, support, Service level reviews & escalations.