Oceans Code Experts
AS-01 IT Support Analyst II
A fully remote IT Support Analyst II providing advanced technical support and troubleshooting for operating systems, networking, and identity management issues, including root-cause analysis, documentation, and mentoring. Involves enterprise tooling like Okta, Google Workspace, and Microsoft Intune, plus scripting/automation for IT process improvements.
- Compensation
- Not disclosed
- Location
- India
- Work setup
- Remote
- Seniority
- Middle
- Employment
- Full time
- Experience
- 4+ years
- Category
- It support
- Posted
Skills
Must have
- 4+ years of experience in an IT Support or Help Desk role
- Advanced English proficiency, written and spoken
- Deep knowledge of operating systems, networking fundamentals, and identity management
- Ability to work independently, manage time effectively, and make decisions within defined IT standards
- Strong problem-solving skills with a focus on root-cause analysis
- Excellent written and verbal communication skills for documentation and mentoring
- Experience with enterprise tooling like Okta, Google Workspace, Microsoft Intune, or similar platforms
- Scripting or automation experience for IT process improvements
Nice to have
- Experience leading small IT projects such as office setups or device lifecycle management
Full description
Job Summary
Oceans Code Experts is looking for a skilled IT Support Analyst II to join our team for a full-time consulting position. As part of this role, you will provide advanced technical support, handle complex issues, and ensure smooth IT operations. This position involves working with operating systems, networking fundamentals, and identity management.
Job Responsibilities
- Provide advanced technical support and troubleshooting for complex IT issues.
- Manage and resolve technical problems related to operating systems, networking, and identity management.
- Work independently to prioritize and resolve issues efficiently.
- Conduct root-cause analysis to identify and address underlying technical issues.
- Create and maintain documentation for IT processes and solutions.
- Mentor peers and share knowledge to enhance the team's capabilities.
- Assist in IT process improvements through scripting and automation.
- Collaborate with cross-functional teams to support small IT projects.
Job Requirements
- 4+ years of experience in an IT Support or Help Desk role.
- Advanced English proficiency, written and spoken.
- Deep knowledge of operating systems, networking fundamentals, and identity management.
- Ability to work independently, manage time effectively, and make decisions within defined IT standards.
- Strong problem-solving skills with a focus on root-cause analysis.
- Excellent written and verbal communication skills for documentation and mentoring.
- Experience with enterprise tooling like Okta, Google Workspace, Microsoft Intune, or similar platforms.
- Scripting or automation experience for IT process improvements.
Nice to Have
- Experience leading small IT projects such as office setups or device lifecycle management.
- Familiarity with enterprise tooling such as Okta, Google Workspace, Microsoft Intune, or similar platforms.
- Scripting or automation experience to assist with IT process improvements.
Position Type and Expected Hours of Work
- Full-time consulting position
- Up to 40 hours per week
- Flexible core hours
- Fully remote
Header
- Position Title: IT Support Analyst II
- Technologies: Operating Systems, Networking Fundamentals, Identity Management