IHG Hotels & Resorts
ASISTANT REGENT CLUB MANAGER - REGENT PHU QUOC
- Compensation
- Not disclosed
- Location
- Viet Nam
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Full description
- As an Assistant Regent Club Manager you oversee the daily operation of Regent Club, Dedicated Regent Experience Agents and VIP services, ensuring the Regent standards and service behaviours are delivered conformed to the brand ambitions and promise.
- To share the Regent’s vision of luxury, ensure product quality standards are met and that Regent Club team delivers the best service to all Regent Club guests according to the resort’s and IHG’s business objectives.
- You constantly engage with guests and make sure that the service level is exceeding guests expectations. If occurred, handle guests issues with most care and professionalism.
- You are responsible for delivering outstanding level of personalized service to all Club guests, espeacially VIPs, ensuring the team is engaging and acting with thoughtful kindness at all times.
- You make sure that guest experience with each outlet in the resort is well pre-arranged by the team, the communication is clearly established.
- You ensure all guest special requests and preferences are recognized by the team and across the resort by related departments.
- Pay attention to smallest details, make sure that the Regent Club Lounge is well manned, fully set up and that the ambience reflects the mood from day to evening adhering to Regent standards.
- Create storng relationships with all department to ensure curating of a harmonious flow for all guests during their stay.
- Lead and develop the team by having regular check-in conversations, conducting trainings and involving the team members in driving resort goals.
- Make sure that your team members are aware of their responsibilities, company and individual goals.
- Perform any other duties which may be assigned by the higher management from time to time.