hdpc.fa.us2.oraclecloud.com/CampusHiring
Asset & Wealth Management, Senior Site Reliability Engineer, Vice President, Singapore
- Compensation
- Not disclosed
- Location
- Singapore, Singapore, Singapore
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Sre
- Posted
Skills
Must have
- Min. 5 years in SRE, production operations, or reliability-focused engineering supporting high-availability, customer-facing or trading/front-office systems.
- Proven experience as Incident Commander with measurable improvements in escalation timeliness, communications quality, and MTTR.
- Strong foundations in Linux, networking (DNS, HTTP, TLS, routing), distributed systems, and public cloud (AWS/Azure/GCP).
- Hands-on with observability stacks (e.g., Prometheus, Grafana, OpenTelemetry, ELK), incident tooling (e.g., PagerDuty, Opsgenie), and collaboration platforms (e.g., Slack/Teams).
- Proficiency with infrastructure-as-code and automation (e.g., Terraform, CloudFormation, Ansible) and at least one modern programming language (Go, Python).
- Experience implementing SLO/SLI/error budgets, capacity planning, progressive delivery (feature flags, canary, blue/green), and chaos/game days.
- Excellent written and verbal communication; able to translate complex technical contexts into concise updates for executives and business stakeholders.
- Comfortable working across time zones with strong ownership of cross-region handoffs and follow-through.
Nice to have
- Front-office/trading or similarly latency- and availability-sensitive environments; close partnership with business operations (ABO) or site operations teams.
- Kubernetes-based microservices, service meshes, multi-region architectures, and global standards harmonization.
- Building AI-assisted operations (alert enrichment, anomaly detection, runbook copilots) with measurable toil reduction.
- Operating status pages and customer-facing incident communications.
- Implementing ITIL-aligned processes adapted to SRE practices; ORR frameworks and governance.
Full description
Senior Site Reliability Engineer (SRE) – Incident Management, Escalation, and AutomationOverview
We are seeking a seasoned Site Reliability Engineer who excels at incident response and management with a strong emphasis on escalation discipline and crisp, audience-appropriate communications.
You will partner closely with front-office trading desks, engineering and fellow SRE colleagues, and Application Business Operations (ABO) to enhance desk readiness, reduce manual workload through strategic automation and AI, and raise the bar on observability, capacity, and change quality across globally distributed systems. This role includes stewardship of cross-region handoffs, governance of error budgets, and the establishment of clear SRE KPIs to demonstrate value and drive continuous improvement.
Key Responsibilities
- Incident Command, Escalation, and Communications
- Act as Incident Commander for high-severity events, ensuring timely escalation, resolver engagement, and transparent communications to technical and business stakeholders.
- Maintain consistent status updates, incident timelines, and customer/leadership communications; improve comms templates and runbooks for clarity and speed.
- Drive post-incident reviews with a blameless, learning-first approach; produce actionable remediation items, owners, and due dates.
- Cross-Region Handoffs and Desk Readiness
- Own the cross-region handoff procedure to ensure emerging issues are surfaced globally, with explicit ownership, clear next steps, and desk-readiness checklists.
- Ensure shift notes, incident context, and risk hot-spots are consistently captured, discoverable, and actioned.
- ABO Partnership and Workload Reduction
- Partner closely with ABO to identify incident/issue trends and patterns; quantify impact and prioritize engineering fixes that remove manual workarounds.
- Provide visibility into ABO workload; escalate when prioritization is needed for engineering solutions that reduce toil.
- Strategic Automation and AI
- Apply engineering tenets to automate repetitive tasks, codify remediations, and implement self-healing mechanisms; evaluate and responsibly adopt AI to improve triage, runbook execution, and anomaly detection.
- Track toil reduction and time saved; feed back into prioritization and capacity planning.
- Observability, Monitoring, and Alert Quality
- Collaborate with developers to improve instrumentation, SLIs, dashboards, and actionable alerts aligned to firmwide standards and globally consistent tooling.