Full description

Responsible to direct conference services staff to maintain and enhance hotel events, while attending to guests needs to ensure that all guests’ expectations are exceeded.

Essential Functions:

· Delivering first-class customer service on a consistent basis

· A working knowledge of hotel banquet/catering

· Manage the daily operations of the banquet area, including maintaining product, set-up of events, and food & beverage Presentation and management of staff

· Monitor and control the maintenance / sanitation of the banquet areas

· Assist our sales department in the execution of events

· Assist guests and the group point of contact during events

· Ensure set-up and tear-down of events to specifications listed on BEO, or verbal requests of sales, client or other party

· Ability to calculate and review the banquet checks to ensure accurate billing

· Complete inventory on a monthly basis, including liquor and hardware, and other items as directed by Manager

· Work effectively to assist on time clock and schedule, as well as actively participate in the hiring process, training, develop and coach employees when necessary. Work with temporary staffing companies as needed to supplement staffing needs

· Complete all human resources and payroll paperwork on a weekly basis, including timeclock management, tip reporting and any additional paperwork

· Maintain open communication within department as well across departments in Hotel

· Comply with attendance requirements and be available to work on a regular basis with open availability

· Foster a teamwork environment to improve productivity and operational efficiency of all conference service associates

· Act as member of the Gateway Hotel & Conference Center management team, including complying with standards of the Manager on Duty program at all times