Assistant Branch Manager-Inbound_BRANCH BANKING_0466_3752_1011475

Role & Responsibilities

• Oversee day-to-day branch operations, ensuring compliance with banking policies, audit requirements, and regulatory guidelines.

• Manage customer service delivery, account servicing, operational controls, and timely resolution of customer queries.

• Monitor branch productivity, transaction accuracy, cash management, and operational risk parameters.

• Lead and mentor branch operations staff, ensuring adherence to service standards and process efficiency.

• Coordinate with business, compliance, and support teams to drive seamless branch functioning and enhance customer experience.

Preferred Candidate Profile

• Graduate/Postgraduate with 4-8 years of banking operations experience.

• Strong understanding of branch operations, regulatory compliance, and audit management.

• Proven team handling and stakeholder management skills.

• Customer-centric approach with strong problem-solving abilities.

• Experience in retail branch banking and operational governance preferred

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.

• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.

• Authorize and verify system inputs for customer transactions and service requests done by subordinates.

• Manage branch lobby and customer queues to enhance service delivery.

• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.

• Address and resolve customer complaints within defined turnaround times (TAT).

• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.