Assistant Coach (Assistant Manager)

Summary: Responsible for maximizing the profitability of their store by supervising and coordinating activities of the pawn, sales, and web sales team members in their specific location. Duties may include management functions and personnel-related tasks.

Essential Duties and Responsibilities:

• Supervision: Direct and supervise all Team Members, ensuring they are effectively managing their responsibilities and contributing to the success of the team
• Personnel Management:
• Oversee all Team Members in key personnel functions, including hiring, training, assigning duties, evaluating performance, promoting, coaching, and terminating employment when necessary
• Support Head Coach for managing the hiring, training, assigning duties, coaching and evaluating Team Members to maintain high performance and alignment with organization goals
• Sales Performance: Monitor sales activities to ensure the store meets goals by delivering exceptional service and high-quality goods
• Pawning and Buying Performance: Monitor pawning and buying activities to ensure the store meets goals by offering competitive evaluations, exceptional guest service, and accurate assessments of product value
• Policy Implementation: Implement and enforce policies, goals, objectives, and procedures for your store
• Safety and Compliance: Enforce safety, health, security rules, OSHA compliance, and loss prevention policies
• Team Meetings: Plan and facilitate monthly team meetings to communicate goals, updates, and feedback
• Guest Service: Provide excellent guest service by greeting, assisting, and responding to inquiries or complaints
• Communication: Keep appropriate personnel informed of actions that may impact operations or assignments
• Additional Duties: Perform other duties as assigned by the Head Coach or District Manager