Assistant Director, Account Management Role, New York

JOB OVERVIEW:

• Designation: Assistant Director
• Domain: Sales & Business Development
• Experience: 10-15 years
• Location: New York City, NY, USA
• Work Mode: Hybrid (3 days in office)

JOB PURPOSE:

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, liaise with Legal, Finance, and Delivery Ops team to enhance CRM and actively uplift relationship and engagement across our strategic clients.

• The primary role of the Account Manager is to retain existing clients of Acuity in North America and to partner with sales and execution teams to i ensure strong quality of engagement and ongoing governance.
• The Account Manager will play a very strategic role between Acuity’s client, delivery operations, finance, and legal.
• Operating as a point of contact for client relationship matters specific to existing engagements within the allocated accounts
• Building and maintaining strong, long-lasting customer relationships.
• Overseeing customer account management, including timely renewal and negotiations of the existing contracts, price increases and agreements to maximize profit
• Responsible for a predetermined set of customers within North America.
• Developing and implementing strategies for enhancing growth with existing clients
• Support the sales team in onboarding of new clients.
• Maintain sales data analytics for the team managers and monitor trends
• Commercial liaison for existing customers. Identify and relay any selling opportunities (new, cross sell, up-sell) or renewal risks to the team manager
• Driving negotiations on master contracts and interfacing with procurement leaders at client organizations alongside the Relationship Management
• Take an active part in supporting activity to help close renewals and manage related risks Participate in strategic internal initiatives alongside the sales managers
• Assist in target market identification and coverage mapping for the sales team
• Play a key role in making sure new clients assimilate well, helps the Client make best use of the service and develop full clarity on what we can do. This is a great opportunity to develop strong personal relationships that uncover influence points in the customer’s decision-making process - and the AM will communicate this information to the Director and broader sales team.
• Great opportunity to be client facing in a region where Acuity is looking to rapidly expand its footprint and to be part of a growing team.

Ultimately, a successful Account Manager should collaborate with our sales team to ensure our existing sales renewal book is maintained/expanded while keeping our clients satisfied and engaged with our products and services in the long run.

JOB RESPONSIBILITIES:

• Serve as the lead point of contact for all customer account management matters
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Assist with challenging client requests or issue escalations as needed
• Keep a systematic track of customer meetings, highlighting key findings and outcome in the appropriate system such as the CRM system and weekly reporting and trackers
• Ensure timely contract renewals and price increases. Maintain the Book of Business
• Creatively work with the team manager to retain and grow existing business.
• Identify opportunities for increased revenue within the assigned account and communicate such with the Director
• Notify issuers of annual fee revisions (as need be) and gather customer feedback on price changes

KEY COMPETENCIES:

• Excellent listening, negotiation and presentation abilities. Strong verbal and written communication skills.
• Proficient in Microsoft 365
• Knowledge in Private Markets will be an added advantage
• Bachelor’s degree required, preferably in related field (Economics, Finance, Marketing, and Accounting).
• 10+ years of work experience
• Must be a team player and experience managing multiple internal and external stakeholders
• Client management in current role (client communication, governance, stakeholder management etc.)

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• Knowledge of AI capabilities and practical business applications is a plus