Assistant Director, Engineering Success Center
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Must have
- Bachelor’s degree in education, counseling, student services, engineering, science or a related field
- Four (4) years of relevant experience in academic support, tutoring or learning-center operations, STEM student-success programming, or a related area.
- Equivalent combination of education and experience will be considered.
- Master’s degree preferred.
- Demonstrated experience recruiting, training, scheduling, supervising, coaching, or evaluating student employees is required.
- Experience managing a tutoring or learning center, operating programs in multiple locations, coordinating evening academic-support services, or assessing STEM student-success programs is preferred.
Full description
Job Summary
The Assistant Director, Engineering Success Center leads academic support initiatives within the Engineering Student Success program. The position plans, implements, manages, and evaluates tutoring, exam preparation, study tables, workshops, and other academic and experiential support designed to strengthen student confidence, academic performance, persistence, and progress toward graduation.
The Assistant Director manages the peer tutor workforce and collaborates with faculty, academic advisors, and College and University partners to ensure students have access to effective academic support. The role also supports key transfer and pathway populations. The position uses engagement data, academic outcomes, research, and student feedback to assess and continuously improve Engineering Success Center services.
What You'll Be Doing:
Multi-site Engineering Success Center operations and programming
- Lead the planning, implementation, and day-to-day operation of academic-support services offered through the Engineering Success Center in Lambertus Hall and the residential tutoring location in Shreve Hall.
- Develop and maintain a coordinated portfolio of peer tutoring, exam preparation, study tables, workshops, and other academic-support activities based on student needs, course demand, research, and effective practices.
- Establish operating schedules, course coverage, service standards, communication processes, and procedures that support consistent and effective delivery across both locations.
- Manage the use of Engineering Success Center spaces, technology, equipment, and instructional resources. Identify and resolve operational challenges and recommend improvements to programs, processes, and systems.
Peer Tutor Workforce Management
- Lead the full employment lifecycle and functional supervision of approximately 30 peer tutors.
- Forecast staffing and course-coverage needs; recruit, interview, select, hire, onboard, train, schedule, coach, and evaluate tutors.
- Establish performance expectations and service-quality standards and address performance, attendance, conduct, and scheduling concerns.
- Convene and lead regularly scheduled tutor staff meetings to communicate operational updates, reinforce expectations, address emerging concerns, review student-support practices, and strengthen coordination across Engineering Success Center locations.
- Develop ongoing tutor training and professional-development opportunities.
Assessment, data, reporting, and continuous improvement
- Develop and maintain an assessment plan for Engineering Success Center services. Track and analyze measures including student participation, utilization by course and location, repeat engagement, student satisfaction, confidence, tutor performance, academic performance, and other relevant Engineering Student Success indicators.