Assistant Director for Occupancy Management

Job Description

When was the last time you changed the world?

In Virginia Tech’s Division of Student Affairs, that’s exactly what we’re doing every day—guiding, nurturing, and supporting students as they learn and grow into the leaders and world-changers of today and tomorrow.

We’re currently searching for an Assistant Director for Housing Services and Occupancy Management to join our Housing Services team in Blacksburg, VA to help us in our mission. So, if you love data, creative problem-solving, and being in the center of the action, please keep reading.

Here’s what you need to know about the role:

• You’ll be joining the Housing Services team; a department centered on supporting students and families by providing excellent customer service and responsive communications relating to contracting, assignments, and billing for on-campus housing.

• You’ll be reporting to the Associate Director for Housing Services, in a Regular twelve-month, 100% administrative professional appointment.

• You’ll be responsible for processes by which students sign their housing contracts, choose their rooms, and navigate the administrative tasks required to make the most of their housing opportunities.

• You’ll be offered a base compensation package between $50,000-$56,000, along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

Required Qualifications

• Master’s degree and/or equivalent experience in Computer Science, Public Administration, Finance, Business Management, Student Affairs, or related field

• Previous experience in housing administration, residential property management, or related field

• Proficient in Microsoft Office Suite and housing software systems

• Excellent organizational skills with high attention to detail

• Strong customer services skills in working with diverse populations

Preferred Qualifications

• Prior experience with StarRez housing software

• Prior experience with SQL language and database management

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

Salary $50,000 - $56,000/year and commensurate with experience

Hours per week

40

Review Date

November 1, 2026

Additional Information

The successful candidate will be required to have a criminal conviction check as well as a driving check with a safe driving record.

About Virginia Tech

Dedicated to its motto, _Ut Prosim_ (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an [inclusive community](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.inclusive.vt.edu%2F&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046860349%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=wQ1HOnFsi5ngKmzTL4JRIjYf706XwTNtW9kGsLsF4WM%3D&reserved=0 "Original URL: https://www.inclusive.vt.edu/. Click or tap if you trust this link.") dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight [undergraduate colleges](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fvt.edu%2Facademics%2Fdepts-colleges.html&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046881337%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=jlfDj7LQa7G8KTln1Q92BQEF4NP3Gr42nHN8QQukmK8%3D&reserved=0 "Original URL: https://vt.edu/academics/depts-colleges.html. Click or tap if you trust this link."), a [school of medicine](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmedicine.vtc.vt.edu%2F&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046890565%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=f%2BMFpImZSc1ZuEyirAGW%2FDDUXlc2c%2BPYwbZyPPyJ0cI%3D&reserved=0 "Original URL: https://medicine.vtc.vt.edu/. Click or tap if you trust this link."), a [veterinary medicine](https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.vetmed.vt.edu%2F&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046900077%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=s9ZPCCxkHLk%2FKgqCsm2Y19aVTYDNGKFPhnv%2BFpxhKfk%3D&reserved=0 "Original URL: http://www.vetmed.vt.edu/. Click or tap if you trust this link.") college, [Graduate School](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgraduateschool.vt.edu%2F&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046909209%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2FJgnIvpAA761Zd9IcQP35ZvpGqFmzB8jzQTwetE5bCE%3D&reserved=0 "Original URL: https://graduateschool.vt.edu/. Click or tap if you trust this link."), and [Honors College](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhonorscollege.vt.edu%2F&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046918275%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=KBGkgI%2B3TbYbyXDubTdHlfEooVszsPbbNAmRJoCvXCo%3D&reserved=0 "Original URL: https://honorscollege.vt.edu/. Click or tap if you trust this link."). The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous [Extension offices](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fext.vt.edu%2Foffices.html&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046927168%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=IlhGnUe%2FUYW0iK7cFI8tlSKtp46Sq4j8urZoe1HX1SQ%3D&reserved=0 "Original URL: https://ext.vt.edu/offices.html. Click or tap if you trust this link.") and [research institutes](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.research.vt.edu%2Finstitutes.html&data=05%7C02%7Cmichelleh%40vt.edu%7Ce4a9fd37a7d74803b26208ddcf953bad%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638894962046936080%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=gIa9ThZ3mxMhSRFZX17n5UuAxcyu%2FunnXTT%2B5Od868c%3D&reserved=0 "Original URL: https://www.research.vt.edu/institutes.html. Click or tap if you trust this link."). A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and [university shared governance](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgovernance.vt.edu%2F&data=05%7C02%7Clauras69%40vt.edu%7C1ad9c5a039ed4b4e916f08dcaa61f7c2%7C6095688410ad40fa863d4f32c1e3a37a%7C0%7C0%7C638572584948742749%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=vjSZbpDStMgs1gv8ke%2BJNiGEpUQWJjgKnzWAbbaT%2FP8%3D&reserved=0 "https://nam04.safelinks.protection.outlook.com/?url=https%3a%2f%2fgovernance.vt.edu%2f&data=05%7c02%7ccallan9%40vt.edu%7c25159eda0d0a497a201c08dca2acfa1d%7c6095688410ad40fa863d4f32c1e3a37a%7c0%7c0%7c638564111010407591%7cunknown%7ctwfpbgzsb3d8eyjwijoimc4wl"). These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. For inquiries regarding non-discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at 540-231-2010 or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061.

If you are an individual with a disability and desire an accommodation, please contact Sarah Schuster at sdavis15@vt.edu during regular business hours at least 10 business days prior to the event.

About Student Affairs:

Student Affairs at Virginia Tech fosters a community where each student creates a customized experience to meet their goals. Building on our motto of _Ut Prosim_ (that I may serve), Virginia Tech is dedicated to serving in [the spirit of community, diversity, and excellence](https://www.inclusive.vt.edu/). We seek candidates who adopt and practice our [Principles of Community](https://www.inclusive.vt.edu/Programs/vtpoc0.html), which are fundamental to our ongoing efforts to increase access and inclusion and to create a community that nurtures learning and growth. We are actively seeking people to join our community and help us prepare leaders for the world. Our people in Student Affairs are committed to student well-being and assuring that all students [Experience VT](https://experience.vt.edu/) by demonstrating, supporting, and operationalizing our [Aspirations for Student Learning](https://experience.vt.edu/content/dam/experience_vt_edu/ExperienceVT-ASL.pdf). If you are someone dedicated to ensuring student success, then we want you to consider being a part of our team!

About Housing Services:

_Housing at Virginia Tech is a large organization of dedicated professionals that operate 46 on-campus residence halls housing nearly 10,000 residents._

More than just a place to sleep, the on-campus experience is enriched by the initiatives and engagement of our resident student staff (such as student leaders and house supervisors) and our live-in professional and para-professional staff (residential learning coordinators) who live in the residence halls. We have many other faculty members involved in Living-Learning Programs throughout the residential system. To support such a dynamic environment, Housing Services has a complete facilities operation (maintenance, housekeeping, lock shop, renovations, fire/safety compliance, warehousing), an occupancy management (assignments, contracting, communications and general services), and a robust conference management area (summer conferences and guest dining plans for groups coming to campus).