Assistant Director of Engineering (FT)

SUMMARY
Assistant Director of Engineering provides management and leadership to engineering staff members and support in day to day operations and work flow. This position directly manages Resort Maintenance, Field Maintenance, Painting/Installation crew, and supports other Engineering functions when necessary. The Assistant Director of Engineering ensures the maintenance technicians and departmental supervisors provide quick responses, follow through, and excellent customer service to guests, residents, members, and departmental areas within the resort. This position reports to and takes directions from the Director of Engineering.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for planning and managing day to day work load of direct reports, with a focus on guest service, guest-facing maintenance, and projects
Maintain department ledger, track expenses, coordinate billing, setup and services
Install, operate, or maintain equipment, systems, or processes to meet requirements needed to service our guests and employees
Assist Director in working with MIOSHA, DEQ and Health Department ensuring that the Resort practices follow all Federal, State and Local regulations
Assist Director in providing proper equipment operation, troubleshooting, diagnosis and implementing necessary repairs
Assist Director in establishing quality standards, preventative maintenance program, work order system, inventory control, R&M work, and room calls
Oversee preventative maintenance program ensuring that all equipment and facilities are attended to according to standards
Assist in negotiations and bids for contracts with vendors or contractors and initiate purchase orders
Maintain all necessary documentation/inventories required for proper maintenance of building and equipment operation
Oversee safety of facility operations and the physical response to natural or unnatural emergencies
Interprets company policies for workers and enforces safety regulations
Be responsible for the condition of all assigned tools and equipment
Respond to mobile radio using professional etiquette. Be responsible for the condition of personally assigned mobile radio
Maintain open line of communication with supervisor and provide department management when required including attending and directing weekly meetings with engineering staff
Maintain superior working relations with internal and external customers while providing a memorable experience
Ensure personal accountability for all work duties, assignments, and performance expectations
Lead by example by displaying a readiness to respond positively to instruction and procedures
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
Adhere to uniform and personal appearance standards set forth by the Employee Handbook
Exemplify and model GTRS Core Values
Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
All other duties as assigned

EDUCATION/EXPERIENCE

Must possess an associate’s or bachelor’s degree in a technical field or have 4 years of direct experience in institutional maintenance (hospitality preferred
Must have 5 years of supervisory experience
Knowledge in the following areas is highly preferred: HVAC, Mechanical, Electrical, Plumbing, Controls, etc.
Must have knowledge of all phases of facility management to include: HVAC, plumbing, electrical, refrigeration, preventative maintenance, kitchen equipment, boilers, roofing, and all other applicable commercial building systems
Valid Michigan driver’s license and insurable through GTRS insurance policy
Experience working with computer work order systems and Microsoft operating systems

OTHER SKILLS AND ABILITIES

Knowledge of machines and tools, including their designs, uses, repair, and maintenance
Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
Possess effective time management skills when completing assigned tasks
Ability to identify complex problems, evaluate options, and implement solutions
Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Motivated with a positive attitude and perform effectively under high pressure/volume

SUPERVISORY RESPONSIBILITIES

Ensure all employees maintain valid certifications throughout their employment
Administer policies and procedures fairly and consistently amongst all employees
Ability to create a motivating climate, set and communicate job expectations, achieve teamwork, train and develop others, and measure work in progress
Utilize appropriate coaching, counseling, and disciplinary methods
Lead by example by displaying a readiness to respond positively to instruction and procedures
Listen to and solve employee problems effectively, timely, and efficiently
Paperwork (evaluations, schedules, purchase orders, timesheets, employee documentation, etc) is handled in a timely and efficient manner
Ensure work is completed safely, according to standard operating procedures, and use of personal protective equipment, if required
Ability to understand and adhere to budgetary adjustments, constraints, or limitations through responsible and timely decision-making

TYPICAL PHYSICAL & MENTAL DEMANDS

Must be able to work from 12 foot ladder and/or from personnel lift up to 35 feet
Utilize power tools, hand tools, electrical wiring, and deals with lock out/tag out
Ability to quickly move arms, hands, and fingers to grasp; manipulate and assemble objects, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, crawl, or stand for long periods of time
Capable of lifting up to 40 lbs
Ability to comprehend and follow directions
Effectively handle stressful and difficult situations/interactions while remaining focused and professional
Ability to see objects at close range and at a distance
Perform complex or varied tasks under deadlines and tight schedules
Ability to work productively under strict time restraints with variable deadlines; last minute requests and changes will occur at any time
Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner
This list is not all inclusive due to variety of jobs involved which may include plumbing, electrical, carpentry, painting, etc

WORKING CONDITIONS

Regularly exposed to moving mechanical parts and possible risk of electrical shock
Working on roof or buildings, off extension ladders, personnel lift and other high places
Frequently exposed to high and precarious places, vibrations, and adverse weather conditions
Ability to work in a fast-paced environment in a safe and productive manner
Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
Employee parking proximity to resort entrance varies season to season due to business volume
Flexible schedule, at times may need to be willing to adjust and work evenings, weekends, and an occasional holiday