Assistant Front Office Manager

ASSISTANT FRONT OFFICE MANAGER

Cloud 7 ResidenceAyla AQABA

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

Cloud 7 Residence Aqaba is a vibrant, lifestyle-driven waterfront destination set within the heart of Ayla Marina Village, designed for the next generation of travelers seeking space, comfort, and connection. The property features 75 fully serviced residences, ranging from one to four bedrooms and a luxurious presidential villa, combining Asian and Mediterranean-inspired interiors with modern, fully equipped living spaces. Surrounded by a dynamic ecosystem of dining, retail, and leisure, guests enjoy direct access to a wide range of experiences including beach clubs, water sports, golf courses, and adventure parks. Set along a stunning turquoise lagoon on the Red Sea, the destination blends residential comfort with a lively community atmosphere, offering private terraces, marina views, and a seamless mix of relaxation and activity.

Location: Located in Aqaba, Jordan’s only coastal city on the Red Sea, Cloud7 Residence Ayla Aqaba sits within the prestigious Ayla Oasis development, just 3.1 km from the city center and only 150 meters from the beach. The destination offers easy access to iconic attractions such as Petra (2 hours away) and Wadi Rum (50 minutes away), while King Hussein International Airport is just 8 km from the property, ensuring convenient connectivity for both regional and international travelers.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Support the Front Office Manager in overseeing daily front office operations, including reception, reservations, and guest relations.

• Supervise front office team during shifts, ensuring smooth operations and high service standards.

• Ensure efficient check-in and check-out processes, accurate billing, and proper handling of guest accounts.

• Handle guest requests, feedback, and complaints professionally, ensuring guest satisfaction.

• Coordinate with Housekeeping and other departments to ensure seamless guest experience.

• Monitor daily operations, occupancy, and reports, escalating issues when necessary.

• Support training and development of front office team members.

EXPERIENCE & SKILLS

• Bachelor’s degree in Hospitality Management or a related field preferred.

• 3–5 years of experience in front office operations, including supervisory experience.

• Good knowledge of PMS systems (Opera, Fidelio, or similar).

• Strong customer service and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to lead and support a team in a fast-paced environment.

• Strong organizational and multitasking abilities.

• Professional, detail-oriented, and guest-focused approach.

• Fluent in English; Arabic is an advantage.

JOINING OUR TEAM MEANS

· Competitive Compensation: A rewarding package tailored to your experience.

· Career Growth: Opportunities for advancement within our dynamic organisation.

· Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.

· Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

Apply CRAFT YOUR CAREER. - Kerten Hospitality