Assistant General Manager - Genievieve's - World Equestrian Center Ocala, FL

Job Summary:

The World Equestrian Center – Ocala is seeking a polished and service-driven Assistant General Manager to support the opening and daily operations of Genievieve’s, our elegant Italian dining concept located within the prestigious Equestrian Manor. This role is ideal for a hospitality professional with a refined presence, a deep appreciation for Italian cuisine, and a commitment to delivering exceptional guest experiences.

As Assistant General Manager, you will work closely with the General Manager to uphold the restaurant’s elevated standards, lead a passionate front-of-house team, and ensure seamless service execution. You will play a key role in cultivating a culture of warmth, precision, and excellence that reflects the World Equestrian Center’s core values of Quality, Class, and Distinction.

Primary Responsibilities:

• Assist in creating a luxurious and welcoming atmosphere through attentive, personalized service and a gracious floor presence.

• Support the General Manager in overseeing daily operations, ensuring consistency in service, cleanliness, and guest satisfaction.

• Lead by example, mentoring front-of-house staff and fostering a culture of professionalism, collaboration, and continuous improvement.

• Manage guest interactions with discretion and poise, resolving concerns promptly and graciously.

• Assist in developing and maintaining front-of-house schedules, ensuring optimal coverage while adhering to labor budgets.

• Oversee accurate payroll submissions and timekeeping compliance for front-of-house team members.

• Monitor inventory levels and assist with ordering to support efficient operations and cost control.

• Ensure all team members are trained in food safety, alcohol service, and company policies.

• Collaborate with culinary and beverage teams to support menu rollouts, special events, and seasonal offerings.

• Contribute to the planning and execution of private dining experiences and holiday celebrations.

• Maintain a strong presence during service, including evenings, weekends, holidays, and special events.

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Physical Requirements:

These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of this position. Reasonable accommodation can be provided to enable individuals with disabilities to perform the essential functions described in this position.

• Ability to stand, walk, bend, and lift as needed during daily operations.

• Strong presence on the floor to uphold service standards and team engagement.

• Clear and effective communication in both verbal and written formats.

Qualifications, Education, Experience, Skills and Abilities

• Minimum of 3 years’ experience in upscale or fine dining restaurant management.

• Proven leadership skills with a refined and professional demeanor.

• Deep understanding of luxury hospitality and guest-centric service.

• Strong organizational and communication skills.

• Financial acumen and experience supporting budgetary goals.

• Proficiency in POS systems, Microsoft Office, and team communication platforms.

• ServSafe and Alcohol Compliance Certifications required.

• Experience in private dining and event coordination preferred.

The World Equestrian Center is managed by Columbus Hospitality Management; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.