Assistant General Manager/Lead - Digital Platforms & Operations

Job Description:Position: Lead Digital Platforms & Operations

Level: AGM

Location: Mumbai

Experience: 8-12 Years

Job Purpose:

To drive comprehensive digital transformation of retail operations and designer ecosystem by implementing Companys Dealer Connect platform, enabling seamless AID lifecycle integration, finalizing loyalty platform operations, and optimizing customer journey mapping across experience stores to enhance engagement and operational excellence.

Strategic Context & Scope:

• Dealer Digital Transformation: Lead adoption of Companys Dealer Connect across 50000+ retail touchpoints

• Designer Ecosystem Integration: Enable comprehensive AID (Architect & Interior Designer) lifecycle management and CRM integration

• Loyalty Platform Excellence: Finalize and operationalize sophisticated loyalty platform with stakeholder alignment

• Experience Store Optimization: Drive 100% customer capture and journey optimization across franchise and experience stores

Core Competency Requirements:1. Digital Platform Management:

• Dealer Platform Strategy: Expertise in developing and implementing dealer-facing digital platforms for business growth and engagement

• Integration Architecture: Deep understanding of system integration between multiple platforms including CRM, e-commerce, and consultation systems

• User Experience Design: Capability to design intuitive digital experiences for dealers, designers, and customers across multiple touchpoints

2. Loyalty & Engagement Systems:

• Loyalty Program Architecture: Ability to design and implement sophisticated loyalty platforms with comprehensive stakeholder management

• Vendor Management: Expertise in vendor evaluation, selection, and management for complex technology implementations

• Campaign Management: Understanding of targeted campaign design and execution using advanced marketing automation platforms

3. Analytics & Optimization:

• Customer Journey Analytics: Capability to map, analyze, and optimize complex customer journeys across multiple touchpoints

• Performance Measurement: Expertise in developing comprehensive measurement frameworks for digital platform adoption and effectiveness

• Hypothesis Testing: Understanding of systematic hypothesis development and testing for business optimization initiatives