Full description

Overview: The Assistant General Manager supports daily operations at Boulevard Together and serves as a key execution partner to the General Manager. This role manages front office workflows, supports resident service delivery, and ensures operational tasks are completed accurately, on time, and per site protocol

Responsibilities:

Support the General Manager with day-to-day operations, reporting, and team coordination

Oversee front desk workflows and ensure consistent resident communication and documentation standards

Coordinate scheduling for appointments, inspections, vendor access, and resident meetings

Track escalations and action items; ensure follow-ups are completed and communicated appropriately

Support operational audits by maintaining organized records and assisting with data requests

Partner with Facilities, Compliance, Resident Liaison, and Security to execute site initiatives and resolve resident concerns

Coordinate appointments with NYCHA-appointed third-party oversight agencies and local elected officials, including STV and OCC

Serve as acting manager in the General Manager’s absence as assigned

Responsibilities:

Support the General Manager with day-to-day operations, reporting, and team coordination

Oversee front desk workflows and ensure consistent resident communication and documentation standards

Coordinate scheduling for appointments, inspections, vendor access, and resident meetings

Track escalations and action items; ensure follow-ups are completed and communicated appropriately

Support operational audits by maintaining organized records and assisting with data requests

Partner with Facilities, Compliance, Resident Liaison, and Security to execute site initiatives and resolve resident concerns

Coordinate appointments with NYCHA-appointed third-party oversight agencies and local elected officials, including STV and OCC

Serve as acting manager in the General Manager’s absence as assigned