the-padel-collective-89f741ca-c033-4a87-bd4e-86e1f8d462a7
Assistant General Manager
- Compensation
- $60K–$78K / yr
- Location
- Austin, TX
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- • Three or more years running the floor at a club, hotel, restaurant or event venue
- • You’ve planned and run events yourself, start to finish
- • You’ve led hourly staff, and they stayed
- • You’re organised: rotas, labour costs, checklists, the numbers behind a shift
- • You pick up new software fast — booking systems, POS, scheduling
- • You’re warm and clear with Guests, staff and owners alike
- • When something goes wrong mid-event, you stay calm and fix it
- • You’re happy running the building on your own
- • Padel knowledge and startup experience are a plus
- • TABC certification, or willing to obtain it on starting
- • First Aid, CPR and AED certification, or willing to obtain it on starting
- Compensation and Perks
- • Total compensation of $60,000 – $78,000
- • Full-time employment, with a clear path to General Manager for consistent performers
- • Lifestyle perk: full club membership, unlimited sauna and barrel plunge access, staff discount on café and pro shop, and a branded gear package at sign-on
- Employment Eligibility
- All applicants must be legally authorized to work in the U.S. Employment verification and background checks are required upon hire.
- Equal Opportunity Statement
- The Padel Collective is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, national origin, sex, gender identity, age, disability, veteran
Full description
We’re looking for someone who runs a room, holds a run-of-show, and understands that a full calendar is what turns a padel facility into a lifestyle club people belong to
The Padel Collective seeks a full-time Assistant General Manager to join the team on-site in Austin, TX. The AGM reports to the General Manager and is the GM’s second: the person who runs the club when the GM is off site, and the person who owns every reason a Guest comes to the Oasis beyond an hour of court time.
We’re looking for someone who runs a room, holds a run-of-show, and understands that a full calendar is what turns a padel facility into a lifestyle club people belong to.
Objectives
- Fill the calendar: Maintain and build an event calendar that runs year-round and sells out.
- Build the community: Turn first-timers into regulars and regulars into members. You know the names, you make the introductions, you notice who stopped showing up.
- Hold the standard: Every event and every shift you run looks and feels the way the Brand Book says it should, whether the GM is in the building or not.
- Maintain the café operator relationship: The café is run by a third party and it needs to run smoothly with you.
Responsibilities
- Floor Presence: On the floor at peak and at every event. Greet Guests by name, set the tone of the room, run tours when a Host can’t. If something is off, you see it before a Guest does.
- Events: Own execution of social events and private hires end to end. Sign-ups, run-of-show with a named owner on every line, vendor and staff coordination, setup, service, breakdown, debrief.
- Team: Lead the Hosts and cleaning team. Scheduling, onboarding, shift-level coaching and accountability. Standards are clear and people want to stay.
- Member Experience: Know members by name and by game. Handle feedback and service issues immediately. Courts, lounge, changing rooms and common areas always clean and ready.
- Outreach & Partnerships: Run outreach, tours and coordination. Own the relationship so every partner event earns a repeat.
- Programming: Support the Director of Padel on the recurring calendar — leagues, ladders, mixers, women’s and beginner nights, junior and member-only sessions. DOP builds the formats; you own execution on the floor and the social side of anything pairing padel with food or drinks.
- Operations: Open and close, walkthroughs and checklists, booking oversight, maintenance follow-through, vendor communication. Hold and improve the SOPs. Report to ownership with numbers, not impressions.