Assistant Manager

Brooks Bank is a leading financial institution with corporate offices in Chickasha, OK and bank locations in the surrounding area. For more than 130 years, the bank has remained a strong and faithful community partner with expertise in a full range of banking services. We are excited for the future and our continued commitment to the bank's mission.

Job Summary

The Assistant Bank Manager plays a key role in partnering with the Bank Manager to make a proactive impact on our employees and customers.

The Assistant Bank Manager is an hourly in-person position and reports to the Bank Manager.

Essential Functions

Management & Development

• Coach employees to effectively identify opportunities with customers

• Manage employees’ work schedules, monitor overtime, and assign tasks as needed

• Train and supervise employees to ensure operational, sales & service, and professional development

• Manage bank location expenses

• Ensure employees adhere to all bank policies and procedures

• Participate in community events

• Model a culture of positive employee morale and ownership

• Resolve customer complaints and questions

Operations

• Responsible for operational excellence and soundness of bank location

• Prepare team and location for annual regulatory audits

• Partner with communication team to maximize community impact

• Guide employees in escalated or difficult workplace situations

Sales & Service

• Greet customers and facilitate a welcoming and customer-focused environment

• Process routine customer transactions as well as assist employees with more complex transactions

• Respond to customer needs to create positive solutions.

• Generate non-interest income

• Grow market share in both deposits and loans

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.