Assistant Manager [Chapman Hwy, FT]

Join Knoxville's Luxury Car Wash

Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience—outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands-on Assistant Manager to lead people, elevate operations, and grow membership at our Chapman Highway location!

What you’ll do

• Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.

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Own results: Hit labor-efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan.

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Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos.

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Protect the brand: Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and recovery.

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Lead & develop a team: Coach, cross-train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety-first culture.

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Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up-time.

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Admin that matters: Build people-first schedules aligned to CPLH and P&L goals, approve time-cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time.

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Model operational mastery

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Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck-bed/roof-rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep.

What you’ll bring

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Experience leading front-line teams in retail, car wash, automotive, or service operations.

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A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders.

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Operational discipline and a safety-first approach; standards, checklists, and clean, guest-ready facilities.

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Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.

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Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics).

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Clear communication, strong judgment, and follow-through in a fast-moving environment.

Physical & schedule requirements

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On your feet 6–10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed.

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Work indoors/outdoors in changing weather.

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Availability on weekdays, weekends, and some holidays based on business needs.

Benefits

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Medical, Dental, and Vision Insurance

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401(k) Plan

• Employer-Paid Life Insurance

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Paid Holidays

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Paid Vacation

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Paid Sick Time

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Opportunities for Advancement

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Healthy Work/Life Balance

Eligibility

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Valid Driver’s License

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Ability to pass a drug screening per company policy

Success looks like

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Profitability: Hitting CPLH and cost targets while growing volume and memberships.

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Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience.

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Team leadership: A fully cross-trained team, high engagement, and a ready bench for promotions.

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Operational excellence: Safe loading, clean site, on-time, preventative maintenance & checklist compliance, and minimal downtime.

Reporting

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Reports to: Store Manager

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Direct reports: Supervises staff during assigned shifts

Pay & perks

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Competitive pay-rate, $18.00-21.00/hr. with a clear growth path in a fast-growing local brand.

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Health & wellness benefits, uniforms, and training.