Assistant Manager - Collections

**Job Description | Assistant Manager –
Collections.**

Who are we?

We at spocto are
developing a full stack collections platform that is powered by AI ML
capabilities, that is radically changing collections within the debt industry.

In March 2022, we
became India’s fastest fintech and most impactful start-up to join the unicorn
club with a Series B fundraising round of $137 million.

We already have
all the top Banks and NBFCs as our clients. We have offices in Mumbai, Chennai,
Bangalore and Dubai. We plan to expand our business across the EU, USA and SE
Asia over the next couple of years.

Job Title – Assistant Manager - Collections.Reports to – AVP.Location: Airoli – Navi MumbaiResponsibilities and Duties:

• The candidate

will be responsible for leading Voice Operations Functions (Collections Domain)
Managing Client and Client Servicing,

• Responsible for

SLA management, Governance and Reporting.

• Driving various

developmental initiatives for Retention and Succession planning across levels

• A seasoned

operations professional, who has demonstrated capability providing strategic
and tactical direction to a variety of operational support units.

• Ensure timely

achievement of SLA's across business units with no revenue shrinkage and drive
on time results for stakeholders and customers that is defect free and in an
operationally efficient manner.

• Manage

productivity and drive adequate staffing levels to ensure effective cost
management

• To ensure

effective development and management of operations plan.

• Provide strategic

planning and execution to enhance cost control, profitability, productivity and
efficiency throughout the company's operation function.

• Regular

Interaction with Leadership team and individual department AVP to ensure that
company's operational priorities are aligned with total company mission, vision
and values.

• Be part of

customer calls and customer meetings to promote organisations operational
excellence.

• Manage

organization through transformation, new system roll-outs, new product
roll-outs ensuring no disruption to service delivery.

Requirements

• Graduate in any

stream.

• Overall 5 years’

experience. Minimum 2-4-year Experience in AMTeam Lead Role. (Collection
Vertical)

• Advance excel,

Excel based Macros, MS Excel VLookup, H Lookup, Pivot table, Data Analysis and
Graphical representation of data.

• Ability to

interact with multiple stakeholders both internal & External.