Assistant Manager – Customer Success (Female)
- Compensation
- 180K–200K / mo
- Location
- Rawalpindi, Pakistan
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 5+ years
- Category
- Customer success
- Posted
Skills
Must have
- Strong team management and leadership skills
- Excellent customer relationship management and communication
- Ability to handle escalations and high-pressure situations
- Strong organizational skills and attention to detail
- Proficiency in reporting, tracking, and process monitoring
- High level of ownership, accountability, and follow-through
- Strong command of tools like Zoom, Microsoft Teams, Outlook, and collaboration platforms
- Bachelor's degree in Business Administration, Management, Communications, or related field
- 5–7 years of experience in: Customer Success Client Services Account Management Operations
- Proven experience in team leadership and service delivery management
Full description
Job Title: Assistant Manager – Customer Success
Department: Customer Success
Location: Bahria Town Phase 4, Rawalpindi
Job Type: Full-Time | Onsite
Working Hours: 6:00 PM – 2:30 AM
Schedule: Alternating Saturdays
Salary: PKR 180,000 – 200,000 per monthTransport: Company-Provided
Gender Requirement: Female Candidates Only
Job Overview
We are hiring a results-driven Assistant Manager – Customer Success to lead and support customer operations, team performance, and service delivery excellence. This role is ideal for professionals with strong experience in customer success, client relationship management, team leadership, and operations management.
You will play a key role in ensuring customer satisfaction, retention, and operational efficiency, while driving team accountability, structured processes, and continuous improvement.
Key Responsibilities
Customer Success & Relationship Management
- Build and maintain strong relationships with clients to ensure customer satisfaction and retention
- Proactively identify service risks, red flags, and escalation points
- Handle customer escalations and critical conversations professionally
Team Management & Leadership
- Supervise day-to-day activities of the Customer Success team
- Ensure team accountability, responsiveness, and service quality
- Coach and mentor team members on communication, ownership, and professionalism
- Support performance evaluations, onboarding, and team development
Operations & Process Management
- Ensure accurate maintenance of:
- Customer health updates
- Meeting minutes
- Action trackers
- Internal notes and documentation
- Monitor adherence to service standards, processes, and KPIs
- Drive process improvements to enhance efficiency and consistency
Coordination & Execution
- Collaborate with internal teams to ensure timely issue resolution
- Maintain strong follow-up on pending tasks, action items, and commitments
- Ensure smooth execution of customer-facing operations