Assistant Manager- Customer Support

Key Responsibilities:

• Lead a team of customer support representatives, providing guidance, coaching, and training to ensure excellent customer service

• Develop and implement customer support strategies to improve customer satisfaction and loyalty

• Analyze customer feedback and metrics to identify areas for improvement and implement changes

• Collaborate with other departments to resolve customer issues and improve overall customer experience

• Manage customer support operations, including scheduling, workflow, and process improvements

• Develop and manage customer support budgets and forecasts

• Ensure compliance with company policies and procedures

• Identify and implement opportunities for process improvements and cost savings

• Foster a positive and inclusive team culture that values customer-centricity and collaboration

• Develop and maintain relationships with key customers and stakeholders to ensure customer satisfaction and loyalty.